Mass Markets
Remote Bilingual Call Center Representative | Spanish-English
Mass Markets, Silver City, New Mexico, United States, 88061
Overview
Mass Markets is hiring a Remote Bilingual Call Center Representative to support English and Spanish-speaking clients. If you are fluent in English and Spanish, customer-focused, and thrive in a fast-paced environment, this is an opportunity to grow your career while making an impact. In this role you’ll troubleshoot basic technical issues, build customer relationships, and identify opportunities to upsell products and services while delivering exceptional service. To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first-call resolution and customer satisfaction.
Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem-solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20Mbps+ download speed) for remote roles.
Customer-first mindset: empathetic, patient, and solution-oriented.
Ability to multitask, self-manage, and thrive in a dynamic environment.
Team-oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Compensation & Benefits
Paid Time Off and paid holidays.
Incentives & Rewards: cash bonuses and prizes.
Health Benefits: medical, dental, and vision coverage after eligibility periods; MEC plans available.
Retirement Savings: retirement programs where available.
Disability Insurance, Life Insurance, and Supplemental Insurance as applicable.
Career Growth: internal promotions and advancement opportunities.
Paid Training and a collaborative, engaging work environment.
Work Location and Conditions Remote position; must be authorized to work in the country where the job is based. Some roles may require background checks and drug screening as a condition of employment.
Equal Opportunity Employer Mass Markets/MCI provides equal employment opportunities. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. Required accommodations will be provided as required by law.
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Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first-call resolution and customer satisfaction.
Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem-solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20Mbps+ download speed) for remote roles.
Customer-first mindset: empathetic, patient, and solution-oriented.
Ability to multitask, self-manage, and thrive in a dynamic environment.
Team-oriented with strong interpersonal skills.
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Compensation & Benefits
Paid Time Off and paid holidays.
Incentives & Rewards: cash bonuses and prizes.
Health Benefits: medical, dental, and vision coverage after eligibility periods; MEC plans available.
Retirement Savings: retirement programs where available.
Disability Insurance, Life Insurance, and Supplemental Insurance as applicable.
Career Growth: internal promotions and advancement opportunities.
Paid Training and a collaborative, engaging work environment.
Work Location and Conditions Remote position; must be authorized to work in the country where the job is based. Some roles may require background checks and drug screening as a condition of employment.
Equal Opportunity Employer Mass Markets/MCI provides equal employment opportunities. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. Required accommodations will be provided as required by law.
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