Washington State Department of Social and Health Services
DSHS HCLA Forms & Records Analyst Supervisor
Washington State Department of Social and Health Services, Lacey, Washington, us, 98509
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Description DSHS HCLA Forms & Records Analyst Supervisor Location:
Lacey, WA
Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund (WCF) is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WCF offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long‑term services and supports social insurance program.
DSHS’s Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily‑living activities. Your experience, knowledge, and skills make a difference.
About The Role The Forms & Records Analyst Supervisor oversees the WA Cares Imaging Unit, leading a team of nine staff who manage the imaging, indexing, and retention of records for the WA Cares Fund. They ensure daily operations run smoothly, resolving complex issues and maintaining the accuracy and confidentiality of records. This role develops and refines processes for converting paper documents to electronic records, while also conducting quality assurance and performance reporting. As a subject matter expert, the supervisor serves as a liaison with internal agencies and stakeholders, ensuring compliance with policies and supporting the program’s operational goals. This position is based at our headquarters in Lacey, Washington, and requires on‑site, in‑person work each day.
Some Of What You'll Do
Supervise and lead a team of Forms & Records Analyst 1s, including recruiting, hiring, training, evaluating, and supporting staff development.
Assign, monitor, and review work to ensure accuracy, timeliness, compliance with standards, and quality assurance of electronic and non‑electronic records.
Provide training and guidance on program requirements, agency policies, and the proper use of the BCC Console, while facilitating onboarding for new staff.
Resolve internal and external problems or conflicts, interpret and apply the Collective Bargaining Agreement, and promote a culture of safety, wellness, and inclusion.
Oversee document management operations, including prepping, scanning, indexing, record retention, negotiable handling, and alignment with WA Cares standards.
Prepare reports, lead staff meetings, and collaborate with leadership to identify error trends, training needs, and process improvements.
Troubleshoot and coordinate resolution of technical or equipment issues related to document imaging, while participating in required training, meetings, and committees.
Who should apply? We Are Seeking Professionals With
A bachelor’s degree in business administration, accounting, industrial engineering, or a closely related field, plus at least 3 years of experience in forms and records management.
Or, at least 7 years of professional or practical experience in business administration, accounting or industrial engineering, preferably in forms and records management.
Preferred Knowledge, Skills, And Abilities
Strong communication skills, both oral and written, with the ability to collaborate effectively with peers, clients, stakeholders, and the public.
Ability to organize, prioritize, delegate, and manage multiple assignments while maintaining accuracy and attention to detail.
Conflict resolution and problem‑solving skills, including the ability to independently assess situations, apply sound judgment, and develop workable solutions.
Leadership skills to supervise, evaluate, and coach staff while modeling professionalism, accountability, and support for the agency mission.
Ability to prepare and deliver training tailored to different audiences and support staff development.
Knowledge of medical terminology related to aging and long‑term services, with the ability to respond appropriately in complex or crisis situations.
DSHS partners with people to access support, care, and resources. Ready to start a rewarding career? Apply today!
Along with your application, please include three professional references with contact information.
Questions? Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number #06609.
Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Job specifications Seniority level: Associate
Employment type: Full‑time
Job function: Administrative
Industries: Government Administration, Individual and Family Services, Hospitals and Health Care
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Get AI-powered advice on this job and more exclusive features.
Description DSHS HCLA Forms & Records Analyst Supervisor Location:
Lacey, WA
Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund (WCF) is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WCF offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long‑term services and supports social insurance program.
DSHS’s Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily‑living activities. Your experience, knowledge, and skills make a difference.
About The Role The Forms & Records Analyst Supervisor oversees the WA Cares Imaging Unit, leading a team of nine staff who manage the imaging, indexing, and retention of records for the WA Cares Fund. They ensure daily operations run smoothly, resolving complex issues and maintaining the accuracy and confidentiality of records. This role develops and refines processes for converting paper documents to electronic records, while also conducting quality assurance and performance reporting. As a subject matter expert, the supervisor serves as a liaison with internal agencies and stakeholders, ensuring compliance with policies and supporting the program’s operational goals. This position is based at our headquarters in Lacey, Washington, and requires on‑site, in‑person work each day.
Some Of What You'll Do
Supervise and lead a team of Forms & Records Analyst 1s, including recruiting, hiring, training, evaluating, and supporting staff development.
Assign, monitor, and review work to ensure accuracy, timeliness, compliance with standards, and quality assurance of electronic and non‑electronic records.
Provide training and guidance on program requirements, agency policies, and the proper use of the BCC Console, while facilitating onboarding for new staff.
Resolve internal and external problems or conflicts, interpret and apply the Collective Bargaining Agreement, and promote a culture of safety, wellness, and inclusion.
Oversee document management operations, including prepping, scanning, indexing, record retention, negotiable handling, and alignment with WA Cares standards.
Prepare reports, lead staff meetings, and collaborate with leadership to identify error trends, training needs, and process improvements.
Troubleshoot and coordinate resolution of technical or equipment issues related to document imaging, while participating in required training, meetings, and committees.
Who should apply? We Are Seeking Professionals With
A bachelor’s degree in business administration, accounting, industrial engineering, or a closely related field, plus at least 3 years of experience in forms and records management.
Or, at least 7 years of professional or practical experience in business administration, accounting or industrial engineering, preferably in forms and records management.
Preferred Knowledge, Skills, And Abilities
Strong communication skills, both oral and written, with the ability to collaborate effectively with peers, clients, stakeholders, and the public.
Ability to organize, prioritize, delegate, and manage multiple assignments while maintaining accuracy and attention to detail.
Conflict resolution and problem‑solving skills, including the ability to independently assess situations, apply sound judgment, and develop workable solutions.
Leadership skills to supervise, evaluate, and coach staff while modeling professionalism, accountability, and support for the agency mission.
Ability to prepare and deliver training tailored to different audiences and support staff development.
Knowledge of medical terminology related to aging and long‑term services, with the ability to respond appropriately in complex or crisis situations.
DSHS partners with people to access support, care, and resources. Ready to start a rewarding career? Apply today!
Along with your application, please include three professional references with contact information.
Questions? Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number #06609.
Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Job specifications Seniority level: Associate
Employment type: Full‑time
Job function: Administrative
Industries: Government Administration, Individual and Family Services, Hospitals and Health Care
#J-18808-Ljbffr