General Dynamics Information Technology
Help Desk Technician - SWINGS - TS/SCI w/ poly
General Dynamics Information Technology, Baltimore, Maryland, United States
Help Desk Technician
hours: 1400-2200
days: Sun-Thur
Essential Job Functions:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Qualifications:
AA/AS (or equivalent experience), 5+ years of experience
TS/SCI with ability to obtain CI Poly
Security+ CE & PWS 9.1
Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense.
Must be able to meet customer facility COVID requirements
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hours: 1400-2200
days: Sun-Thur
Essential Job Functions:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Qualifications:
AA/AS (or equivalent experience), 5+ years of experience
TS/SCI with ability to obtain CI Poly
Security+ CE & PWS 9.1
Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense.
Must be able to meet customer facility COVID requirements
#J-18808-Ljbffr