South Carolina Department of Motor Vehicles
Administrative Specialist II / Temporary Titling & Licensing Specialist - 180740
South Carolina Department of Motor Vehicles, Columbia, South Carolina, United States
Overview
This is a temporary position for the Temporary Titling & Licensing Specialist in the Upstate region of South Carolina, including offices in Anderson, Belton, Fountain Inn, Gaffney, Greenville, Greer, Laurens, Pickens, Seneca, Spartanburg, Union, and Woodruff. The posting supports DMV temporary Titling & Licensing positions in Upstate SC. Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the South Carolina Department of Motor Vehicles (SCDMV) may have a Temporary Titling & Licensing Specialist role for you. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! Responsibilities
Examines, accepts, prepares, enters and prints all documents required in issuing drivers licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and perform edits of the customer name and address fields. Manages business customer needs such as licensing, insurance issues and/or verifying for correct customer numbers (banks, lienholders, insurance companies, dealerships). Processes motor vehicle registration requests; researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. Answers customer inquiries via telephone, email, or written correspondence pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customers. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Verifies visual eye screenings and reviews applications for fraud and medical cases to determine license restrictions and/or meets requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications. Collects required fees and donations for the Gift of Life Trust fund. Reconciles and prepares daily reports and refund documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates and completes pick-up requests. Performs routine maintenance on equipment; keeps work area clean, neat, and fully stocked; resolves customer problems through record research. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by the manager (e.g., IRP/IFTA, LiveScan, and International Customer transactions). Minimum Qualifications
A high school diploma or equivalent. Related clerical experience may substitute for a diploma. An equivalent combination of education and relevant experience may be accepted with prior approval. Agency Requirements
A high school diploma or equivalent. Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge/skill tests. Before certification, must complete a formal CDL test examiner trainer course and examination (Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests). Additional Requirements
The ability to retain knowledge of DMV policies and procedures and explain policy to customers. Able to pass New Employee Training and have working knowledge of the Phoenix System and related hardware. Ability to work under pressure during peak workload periods. Reports to Branch Supervisor or Assistant Branch Supervisor; regular supervision defines actions, work products, and processes. Work is performed in a climate-controlled office setting; may require sitting, standing, walking, and talking for extended periods. Limited overtime may be required to meet deadlines or serve customers. Required training may be necessary. Preferred Qualifications
A high school diploma or equivalent plus clerical experience. Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouses and children (also available for temporary employees working over 30 hours per week). 15 days annual leave and 15 days sick leave per year. 13 paid holidays. State Retirement Plan and Deferred Compensation Programs (optional for temporary employees). Employee Assistance Program (EAP) at no cost to the employee or household members. Equal Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age (40 or older), disability or genetic information. Supplemental questions are part of the official application. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. Job Details
Seniority level: Entry level Employment type: Temporary Job function: Administrative Industries: Government Administration
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This is a temporary position for the Temporary Titling & Licensing Specialist in the Upstate region of South Carolina, including offices in Anderson, Belton, Fountain Inn, Gaffney, Greenville, Greer, Laurens, Pickens, Seneca, Spartanburg, Union, and Woodruff. The posting supports DMV temporary Titling & Licensing positions in Upstate SC. Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the South Carolina Department of Motor Vehicles (SCDMV) may have a Temporary Titling & Licensing Specialist role for you. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! Responsibilities
Examines, accepts, prepares, enters and prints all documents required in issuing drivers licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and perform edits of the customer name and address fields. Manages business customer needs such as licensing, insurance issues and/or verifying for correct customer numbers (banks, lienholders, insurance companies, dealerships). Processes motor vehicle registration requests; researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. Answers customer inquiries via telephone, email, or written correspondence pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customers. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Verifies visual eye screenings and reviews applications for fraud and medical cases to determine license restrictions and/or meets requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications. Collects required fees and donations for the Gift of Life Trust fund. Reconciles and prepares daily reports and refund documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates and completes pick-up requests. Performs routine maintenance on equipment; keeps work area clean, neat, and fully stocked; resolves customer problems through record research. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by the manager (e.g., IRP/IFTA, LiveScan, and International Customer transactions). Minimum Qualifications
A high school diploma or equivalent. Related clerical experience may substitute for a diploma. An equivalent combination of education and relevant experience may be accepted with prior approval. Agency Requirements
A high school diploma or equivalent. Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge/skill tests. Before certification, must complete a formal CDL test examiner trainer course and examination (Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests). Additional Requirements
The ability to retain knowledge of DMV policies and procedures and explain policy to customers. Able to pass New Employee Training and have working knowledge of the Phoenix System and related hardware. Ability to work under pressure during peak workload periods. Reports to Branch Supervisor or Assistant Branch Supervisor; regular supervision defines actions, work products, and processes. Work is performed in a climate-controlled office setting; may require sitting, standing, walking, and talking for extended periods. Limited overtime may be required to meet deadlines or serve customers. Required training may be necessary. Preferred Qualifications
A high school diploma or equivalent plus clerical experience. Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouses and children (also available for temporary employees working over 30 hours per week). 15 days annual leave and 15 days sick leave per year. 13 paid holidays. State Retirement Plan and Deferred Compensation Programs (optional for temporary employees). Employee Assistance Program (EAP) at no cost to the employee or household members. Equal Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age (40 or older), disability or genetic information. Supplemental questions are part of the official application. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. Job Details
Seniority level: Entry level Employment type: Temporary Job function: Administrative Industries: Government Administration
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