Orchard
About Orchard
Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard reimagines the end‑to‑end experience with innovative home search tools that help you find the perfect home and the ability to buy a new home before selling your current one. Customers manage the entire journey through a personalized online dashboard while receiving support from best‑in‑class Orchard real estate agents.
About The Role The Escrow Assistant is responsible for key functions that deliver a successful closing experience. From post‑contract to close, you will be on the front lines of customer engagement, using strong problem‑solving and process execution to drive outcomes. You will juggle multiple tasks with competing deadlines, rapidly adapt to new processes, and stay on top of changes as the business evolves. Whether a task is big or small, you will roll up your sleeves and help deliver an incredible home buying and selling experience for our customers. This is a full‑time, remote role based in Texas that reports to the Manager, EC.
What You’ll Do Here
Assist with pre‑close and post‑close document preparation and tasks in support of the Escrow and Closing teams:
Coordinate the collection of key documents and information from customers and external providers
Ordering payoffs, surveys, and home warranties
Prepare preliminary settlement statements and process lender title requests
Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
Identify issues pertaining to the contract and title commitment
Strategize on curative matters
Assemble all necessary documents to prepare files and closing packages
Manage data and document storage: transmit, scan, and file into appropriate systems
Coordinate closing time and location with customers and notaries
Work within strict deadlines to ensure closings happen on time
Key Qualifications
3+ years of experience as an Escrow Assistant or Escrow Coordinator, with a solid understanding of the closing process from start to finish. Exceptional customer service skills — both verbal and written — and a pride in building strong, positive relationships with clients, colleagues, and partners.
Strong technical skills and confidence working with escrow and title platforms (such as Qualia) as well as other digital tools that streamline workflow.
A resourceful approach to problem‑solving, taking initiative and maintaining a proactive mindset.
A knack for understanding complex, multi‑step processes and how your role contributes to the success of the entire team.
Capability to thrive in a collaborative environment, embodying the mindset of “Team Before Self.”
A passion for innovation, openness to learning new systems, and comfort adapting to change in a fast‑paced setting.
Exceptional organizational skills and attention to detail, ensuring accuracy and consistency in every task.
Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Location: San Antonio, Texas Metropolitan Area
Referrals increase your chances of interviewing at Orchard by 2x
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Management
#J-18808-Ljbffr
About The Role The Escrow Assistant is responsible for key functions that deliver a successful closing experience. From post‑contract to close, you will be on the front lines of customer engagement, using strong problem‑solving and process execution to drive outcomes. You will juggle multiple tasks with competing deadlines, rapidly adapt to new processes, and stay on top of changes as the business evolves. Whether a task is big or small, you will roll up your sleeves and help deliver an incredible home buying and selling experience for our customers. This is a full‑time, remote role based in Texas that reports to the Manager, EC.
What You’ll Do Here
Assist with pre‑close and post‑close document preparation and tasks in support of the Escrow and Closing teams:
Coordinate the collection of key documents and information from customers and external providers
Ordering payoffs, surveys, and home warranties
Prepare preliminary settlement statements and process lender title requests
Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
Identify issues pertaining to the contract and title commitment
Strategize on curative matters
Assemble all necessary documents to prepare files and closing packages
Manage data and document storage: transmit, scan, and file into appropriate systems
Coordinate closing time and location with customers and notaries
Work within strict deadlines to ensure closings happen on time
Key Qualifications
3+ years of experience as an Escrow Assistant or Escrow Coordinator, with a solid understanding of the closing process from start to finish. Exceptional customer service skills — both verbal and written — and a pride in building strong, positive relationships with clients, colleagues, and partners.
Strong technical skills and confidence working with escrow and title platforms (such as Qualia) as well as other digital tools that streamline workflow.
A resourceful approach to problem‑solving, taking initiative and maintaining a proactive mindset.
A knack for understanding complex, multi‑step processes and how your role contributes to the success of the entire team.
Capability to thrive in a collaborative environment, embodying the mindset of “Team Before Self.”
A passion for innovation, openness to learning new systems, and comfort adapting to change in a fast‑paced setting.
Exceptional organizational skills and attention to detail, ensuring accuracy and consistency in every task.
Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Location: San Antonio, Texas Metropolitan Area
Referrals increase your chances of interviewing at Orchard by 2x
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Management
#J-18808-Ljbffr