Guardian Alarm
Collections Specialist 2
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General Purpose & Essential Duties
Uses automated internal systems to identify and monitor overdue accounts
Locates and contacts account holders by appropriate means (mail, phone, or e-mail) to notify them of delinquent account status and solicit payment
Reviews terms of sales, service, or credit contracts; provides options for debt repayment; establishes repayment schedules based on customers’ financial situations
Prepares customer accounts for Final Notice and Cancel Non-pay
Reconciles payment history
Reviews and contacts canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to assignment to third‑party collection agencies
Expertise in department processes, procedures, and mastery of MAS and CRM programs to efficiently perform advanced job responsibilities
Collects and posts payments to customer accounts
Records pertinent data on collection efforts and customer financial status in database
Researches misapplied payments
Manages non-routine problem solving and conflict resolution to offer excellence in customer relations
Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Basic understanding of local, state, and federal debt collection laws
Basic understanding of principles and processes of customer service
Ability to perform customer needs assessments and consistently meet service quality standards
Excellent time management skills
Ability to identify issues and creatively solve problems
Ability to learn and use relevant machinery and technology
Associate degree in Business or related field or equivalent working experience required
Inbound/Outbound call experience with ACD phone tree required
Three years of experience in credit and collections work preferred
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Security and Investigations
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General Purpose & Essential Duties
Uses automated internal systems to identify and monitor overdue accounts
Locates and contacts account holders by appropriate means (mail, phone, or e-mail) to notify them of delinquent account status and solicit payment
Reviews terms of sales, service, or credit contracts; provides options for debt repayment; establishes repayment schedules based on customers’ financial situations
Prepares customer accounts for Final Notice and Cancel Non-pay
Reconciles payment history
Reviews and contacts canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to assignment to third‑party collection agencies
Expertise in department processes, procedures, and mastery of MAS and CRM programs to efficiently perform advanced job responsibilities
Collects and posts payments to customer accounts
Records pertinent data on collection efforts and customer financial status in database
Researches misapplied payments
Manages non-routine problem solving and conflict resolution to offer excellence in customer relations
Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Basic understanding of local, state, and federal debt collection laws
Basic understanding of principles and processes of customer service
Ability to perform customer needs assessments and consistently meet service quality standards
Excellent time management skills
Ability to identify issues and creatively solve problems
Ability to learn and use relevant machinery and technology
Associate degree in Business or related field or equivalent working experience required
Inbound/Outbound call experience with ACD phone tree required
Three years of experience in credit and collections work preferred
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Security and Investigations
#J-18808-Ljbffr