Service Advisor

Service Advisor Our company offers an outstanding opportunity for a results-focused, highly driven, and experienced Service Advisor. The Service Advisor acts as a liaison between the client and the service technician and collaborates with the call center to schedule service appointments. Additionally, the Service Advisor works with the technician team to ensure work is distributed equitably among service technicians. Job Responsibilities Greet Service Department clients promptly and courteously at all times, treating all clients equally regardless of service type. Listen carefully to clients and clearly communicate information on the repair order. Satisfy clients' immediate needs using respectful and honest methods, and suggest additional needed services. Follow factory maintenance suggestions and advise clients on vehicle maintenance according to manufacturer specifications. Present a menu of recommended maintenance and additional services to each client. Determine clients' needs by collecting necessary information for service or repair diagnosis. Provide clients with accurate estimates of repair or maintenance costs, including diagnostic fees if applicable. Write detailed Repair Orders, documenting problems and relevant information, and obtain clients’ signatures for authorization. Adhere strictly to dealership policies regarding vehicle care and operation. Inform clients of repair diagnoses and recommend necessary repairs and services. Communicate estimate changes following technician diagnoses. Manage and sell extended warranties, ensuring all documentation is complete. Inspect vehicles post-repair to verify quality and completeness of work performed. Monitor repair progress and contact clients twice daily via phone or email to update them on status or delays. Address minor client concerns or misunderstandings, documenting any changes on the repair order. Respond promptly to voice and email messages from clients and internal staff. Notify clients when repairs are completed and vehicles are ready for pickup. Review repairs and associated costs with clients upon completion. Document verbal, in-person, and written approvals on repair orders and add-on sales. Keep the Service Manager informed of issues involving clients, repairs, and equipment. Notify technicians of any changes to repair status. Encourage clients to complete manufacturer surveys for feedback. Coordinate work overflow efficiently. Maintain a status sheet of vehicles and repair progress. Track the status of special order parts. Maintain a high Customer Satisfaction Index (CSI) rating per dealership standards. Maintain required hours per repair order (HPR) as per standards. Attend weekly department meetings. Education and/or Experience High school diploma or GED; one to three months of related experience or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations Valid Operator's Driver's License (must be insurable). Physical Demands The physical requirements include talking, hearing, standing, walking, sitting, handling objects, reaching, climbing, stooping, kneeling, crouching, crawling, tasting, and smelling. Employees must frequently lift up to 10 pounds and occasionally lift up to 25 pounds. Vision abilities required include close, distance, color, peripheral, and depth perception.

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