Larry H. Miller Dealerships
Larry H. Miller Dealerships’ Job Description
Collision Center Parts Advisor II
Join a Winning Team at Larry H. Miller Automotive Group
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
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We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.
Health Care
Paid Time off
Paid Holidays
401(k) Plan
Disability Insurance
Life Insurance
Flexible Spending Account
Employee Assistance Program
Employee Discounts
Wellness Program
Primary Responsibilities:
The Collision Center Parts Advisor II is expected to:
Achieve sales and gross profit goals to develop business while sustaining customer satisfaction standards.
Seek ways to improve business operation efficiencies and customer service.
Be a teacher to support the efforts of other employees to be successful.
Reports to:
Collision Center Manager Essential Job Functions: 1. Maximize Production, Customer Service, and Profitability. Develop and maintain productive relationships with all vendors for parts. Effectively communicate with clientele to ensure objectives, customer needs, and sales opportunities meet company standards. Negotiate profitable and productive terms for all vendor relationships considering price, qualifications, service level, delivery response times, and the ability to meet the collision center’s unique needs. Order all needed parts and supplemental parts for repair orders. Oversee receipt and storage of parts, including the process of checking all parts orders and the parts themselves for accuracy and completeness. Maintain general knowledge of warranty P&P and return procedures. Complete and maintain all Larry H. Miller Dealerships required training. Complete and maintain all specific factory related training. Effectively communicate with clientele regarding invoices and payments Assure that all parts are marked with the RO number and are stored or staged by the job and that the order status is clearly noted on all paperwork. Expedite parts and/or search alternative sources when determining problematic parts. Manage the dispatch of parts to technicians on a timely basis and ensure return parts are returned within the same day they are received. Review service repair orders and invoices with technicians for proper completion and calculations. Effectively communicate with clientele regarding invoices and payments. Document all transactions, as appropriate, in the computer or management system in a timely manner. Assist in accurate and timely processing of customer payments. Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive, confidential information. Maintain a clean and safe work environment and adhere to all OSHA/EPA requirements. Maintain the ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management. 2. Operate with Integrity. Demand the highest ethical standards from self and others. Maintain composure within and outside the workplace when interacting or representing the Larry H. Miller Dealerships. Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment. Physical Demands: Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities. Required vision includes close vision, distance, peripheral, and the ability to adjust focus. Required to lift up to a minimum of 50lbs. Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Required to operate equipment and move vehicles in a safe manner at all times. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. Minimum Qualifications: 1. Education, Experience, and Certification(s)/Training. High school diploma or the equivalent. 1 + years of automotive parts experience preferred 1+ years of sales experience preferred Maintain valid driver’s license and MVR record within company policy requirements. 2. Skills. Active Learning- Understanding the implications of new information for current and future problem-solving and decision-making. Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do. Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do. Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Repairing- Knowledge of repairing machines or systems using the needed tools. 3. Knowledge. Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable. Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required. English Language- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents. Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance. General Standards: To perform the job successfully, an individual should demonstrate the following competencies: Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events. Selective Attention- Concentrate on a task over a period of time without being distracted. Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems. Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees. Compliance- Understanding of and adherence to all Larry H. Miller Dealerships standards, state and federal laws and regulations, as well as product pricing guidelines of all lenders, agencies, or business partners. Customer Service- Providing excellent customer service through the defined Larry H. Miller Dealerships processes, which promote efficiencies, fairness, and cost-effectiveness. Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself professionally and courteously that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics. Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations. Planning/Organizing- Prioritizing and planning work activities and using time effectively. Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality. Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction, and soliciting feedback to improve performance. Time Management- The ability to integrate time management methods to provide a consistent and effective workflow that is cohesive for the department and team. Safety and Security- Observing safety and security procedures and using equipment and materials properly. Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description. About the company
Our Group of car dealerships located in Arizona, California, Colorado, Idaho, New Mexico, Utah and Washington serve all your automotive needs. Find your next car in 3 easy steps. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Collision Center Manager Essential Job Functions: 1. Maximize Production, Customer Service, and Profitability. Develop and maintain productive relationships with all vendors for parts. Effectively communicate with clientele to ensure objectives, customer needs, and sales opportunities meet company standards. Negotiate profitable and productive terms for all vendor relationships considering price, qualifications, service level, delivery response times, and the ability to meet the collision center’s unique needs. Order all needed parts and supplemental parts for repair orders. Oversee receipt and storage of parts, including the process of checking all parts orders and the parts themselves for accuracy and completeness. Maintain general knowledge of warranty P&P and return procedures. Complete and maintain all Larry H. Miller Dealerships required training. Complete and maintain all specific factory related training. Effectively communicate with clientele regarding invoices and payments Assure that all parts are marked with the RO number and are stored or staged by the job and that the order status is clearly noted on all paperwork. Expedite parts and/or search alternative sources when determining problematic parts. Manage the dispatch of parts to technicians on a timely basis and ensure return parts are returned within the same day they are received. Review service repair orders and invoices with technicians for proper completion and calculations. Effectively communicate with clientele regarding invoices and payments. Document all transactions, as appropriate, in the computer or management system in a timely manner. Assist in accurate and timely processing of customer payments. Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive, confidential information. Maintain a clean and safe work environment and adhere to all OSHA/EPA requirements. Maintain the ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management. 2. Operate with Integrity. Demand the highest ethical standards from self and others. Maintain composure within and outside the workplace when interacting or representing the Larry H. Miller Dealerships. Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment. Physical Demands: Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities. Required vision includes close vision, distance, peripheral, and the ability to adjust focus. Required to lift up to a minimum of 50lbs. Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Required to operate equipment and move vehicles in a safe manner at all times. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. Minimum Qualifications: 1. Education, Experience, and Certification(s)/Training. High school diploma or the equivalent. 1 + years of automotive parts experience preferred 1+ years of sales experience preferred Maintain valid driver’s license and MVR record within company policy requirements. 2. Skills. Active Learning- Understanding the implications of new information for current and future problem-solving and decision-making. Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do. Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do. Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Repairing- Knowledge of repairing machines or systems using the needed tools. 3. Knowledge. Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable. Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required. English Language- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents. Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance. General Standards: To perform the job successfully, an individual should demonstrate the following competencies: Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events. Selective Attention- Concentrate on a task over a period of time without being distracted. Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems. Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees. Compliance- Understanding of and adherence to all Larry H. Miller Dealerships standards, state and federal laws and regulations, as well as product pricing guidelines of all lenders, agencies, or business partners. Customer Service- Providing excellent customer service through the defined Larry H. Miller Dealerships processes, which promote efficiencies, fairness, and cost-effectiveness. Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself professionally and courteously that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics. Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations. Planning/Organizing- Prioritizing and planning work activities and using time effectively. Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality. Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction, and soliciting feedback to improve performance. Time Management- The ability to integrate time management methods to provide a consistent and effective workflow that is cohesive for the department and team. Safety and Security- Observing safety and security procedures and using equipment and materials properly. Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description. About the company
Our Group of car dealerships located in Arizona, California, Colorado, Idaho, New Mexico, Utah and Washington serve all your automotive needs. Find your next car in 3 easy steps. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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