Hispanic Alliance for Career Enhancement
Case Management Coordinator OhioRISE - Field - Northeast region of Ohio
Hispanic Alliance for Career Enhancement, Columbus, Ohio, United States, 43224
Position Summary
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
*Must reside in Ohio*
This is a full‑time field‑based telework position. Applicants may reside within the Northeast region of Ohio, with a strong preference for candidates in Cuyahoga, Lorain, Medina, Summit, Lake or Geauga counties. The role requires the ability to travel within the assigned region of Northeast Ohio to member homes and other requested member locations, up to 50% or more of the time. Monday‑Friday 8‑5 pm with flexibility needed to work later to meet member needs.
Business Overview As part of the bold vision to deliver the "Next Generation" of managed care in Ohio Medicaid, OhioRISE will help struggling children and their families by focusing on the individual with strong coordination and partnership among MCOs, vendors, and ODM to support specialization in addressing critical needs. The OhioRISE Program is designed to provide comprehensive and highly coordinated behavioral health services for children with serious/complex behavioral health needs involved in, or at risk for involvement in, multiple child‑serving systems. The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
Fundamental Components
Be clinically and culturally competent/responding with training and experience necessary to manage complex cases in the community across child‑serving systems.
Conduct comprehensive evaluation of referred member's needs/eligibility using care management tools and information/data review, recommend an approach to case resolution, and identify high‑risk factors and service needs.
Coordinate and implement assigned care plan activities and monitor care plan progress.
Use a holistic approach to consult with case managers, supervisors, Medical Directors and other health/behavioral health programs to overcome barriers, present cases at case conferences and achieve optimal outcomes.
Work collaboratively with the members' Child and Family Teams.
Identify and escalates quality of care issues through established channels.
Utilize negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
Employ influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provide coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Help member actively and knowledgeably participate with their provider in healthcare decision‑making.
Serve as a single point of contact for members and assist members to remediate immediate and acute gaps in care and access.
Utilize case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Pay Range $21.10 - $36.78 per hour. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on factors such as experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
In addition to base pay, the Company offers a full range of medical, dental and vision benefits. Eligible employees may enroll in a 401(k) retirement savings plan, an Employee Stock Purchase Plan is also available. The Company provides a fully paid term life insurance plan, short‑term and long‑term disability benefits, well‑being programs, education assistance, free development courses, a CVS store discount and discount programs with participating partners. Paid Time Off (PTO) or vacation pay and paid holidays are available in accordance with state law and Company policies.
Required Qualifications
2+ years of experience in behavioral health, social services or human services.
2+ years of experience with personal computers, multi‑system navigation and MS Office (Outlook, Word, Excel, SharePoint).
2+ years of experience in children’s mental health, child welfare, developmental disabilities, juvenile justice or a public sector human services or behavioral health care field, providing community‑based services to children and youth and their family/caregivers.
2+ years of experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection or child development.
2+ years of experience with Ohio delivery systems, including local community networks and resources.
Willing and able to travel within the assigned region up to 50% of the time; may require travel to the New Albany office for trainings/meetings. Reliable transportation required; mileage reimbursed per company policy.
Willing and able to work beyond core business hours of Monday‑Friday, 8 am‑5 pm, as needed.
Preferred Qualifications
Case management and discharge planning experience.
Managed Care experience.
Medicaid experience.
Education Bachelor's degree or non‑licensed master level clinician required, with either degree being in behavioral health, human services, health services or public health preferred (e.g., psychology, social work, marriage and family therapy, counseling, juvenile justice).
Anticipated Weekly Hours 40
Time Type Full time
Great Benefits for Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions addressing different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits.
We anticipate the application window for this opening will close on: 11/28/2025.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
*Must reside in Ohio*
This is a full‑time field‑based telework position. Applicants may reside within the Northeast region of Ohio, with a strong preference for candidates in Cuyahoga, Lorain, Medina, Summit, Lake or Geauga counties. The role requires the ability to travel within the assigned region of Northeast Ohio to member homes and other requested member locations, up to 50% or more of the time. Monday‑Friday 8‑5 pm with flexibility needed to work later to meet member needs.
Business Overview As part of the bold vision to deliver the "Next Generation" of managed care in Ohio Medicaid, OhioRISE will help struggling children and their families by focusing on the individual with strong coordination and partnership among MCOs, vendors, and ODM to support specialization in addressing critical needs. The OhioRISE Program is designed to provide comprehensive and highly coordinated behavioral health services for children with serious/complex behavioral health needs involved in, or at risk for involvement in, multiple child‑serving systems. The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
Fundamental Components
Be clinically and culturally competent/responding with training and experience necessary to manage complex cases in the community across child‑serving systems.
Conduct comprehensive evaluation of referred member's needs/eligibility using care management tools and information/data review, recommend an approach to case resolution, and identify high‑risk factors and service needs.
Coordinate and implement assigned care plan activities and monitor care plan progress.
Use a holistic approach to consult with case managers, supervisors, Medical Directors and other health/behavioral health programs to overcome barriers, present cases at case conferences and achieve optimal outcomes.
Work collaboratively with the members' Child and Family Teams.
Identify and escalates quality of care issues through established channels.
Utilize negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
Employ influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provide coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Help member actively and knowledgeably participate with their provider in healthcare decision‑making.
Serve as a single point of contact for members and assist members to remediate immediate and acute gaps in care and access.
Utilize case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Pay Range $21.10 - $36.78 per hour. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on factors such as experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
In addition to base pay, the Company offers a full range of medical, dental and vision benefits. Eligible employees may enroll in a 401(k) retirement savings plan, an Employee Stock Purchase Plan is also available. The Company provides a fully paid term life insurance plan, short‑term and long‑term disability benefits, well‑being programs, education assistance, free development courses, a CVS store discount and discount programs with participating partners. Paid Time Off (PTO) or vacation pay and paid holidays are available in accordance with state law and Company policies.
Required Qualifications
2+ years of experience in behavioral health, social services or human services.
2+ years of experience with personal computers, multi‑system navigation and MS Office (Outlook, Word, Excel, SharePoint).
2+ years of experience in children’s mental health, child welfare, developmental disabilities, juvenile justice or a public sector human services or behavioral health care field, providing community‑based services to children and youth and their family/caregivers.
2+ years of experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection or child development.
2+ years of experience with Ohio delivery systems, including local community networks and resources.
Willing and able to travel within the assigned region up to 50% of the time; may require travel to the New Albany office for trainings/meetings. Reliable transportation required; mileage reimbursed per company policy.
Willing and able to work beyond core business hours of Monday‑Friday, 8 am‑5 pm, as needed.
Preferred Qualifications
Case management and discharge planning experience.
Managed Care experience.
Medicaid experience.
Education Bachelor's degree or non‑licensed master level clinician required, with either degree being in behavioral health, human services, health services or public health preferred (e.g., psychology, social work, marriage and family therapy, counseling, juvenile justice).
Anticipated Weekly Hours 40
Time Type Full time
Great Benefits for Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions addressing different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits.
We anticipate the application window for this opening will close on: 11/28/2025.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr