Reliable Automatic Sprinkler Co., Inc.
Customer Service Rep
Reliable Automatic Sprinkler Co., Inc., Houston, Texas, United States, 77246
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Customer Service Rep
role at
Reliable Automatic Sprinkler Co., Inc.
Customer Service Representative – Houston Sales
Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.
The Customer Service Representative provides effective customer service for all internal and external customers.
Are you interested in being part of a team that plays a crucial role in the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you!
Qualifications
Associate's degree in business and/or related field
2+ years of Customer Service experience in the manufacturing or construction industry
Duties and Responsibilities
Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge requests
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders, etc.
Promotes a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintains vigilance for any hazardous conditions or practices in the workplace and immediately reports any unsafe conditions or practice to the supervisor
Performs other duties as directed
Skills and Competencies
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Job Benefits
Medical, Dental, Vision and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
3 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays – including your birthday!
Paid weekly
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Wholesale Building Materials
Referrals increase your chances of interviewing at Reliable Automatic Sprinkler Co., Inc. by 2x
#J-18808-Ljbffr
Customer Service Rep
role at
Reliable Automatic Sprinkler Co., Inc.
Customer Service Representative – Houston Sales
Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.
The Customer Service Representative provides effective customer service for all internal and external customers.
Are you interested in being part of a team that plays a crucial role in the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you!
Qualifications
Associate's degree in business and/or related field
2+ years of Customer Service experience in the manufacturing or construction industry
Duties and Responsibilities
Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge requests
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders, etc.
Promotes a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintains vigilance for any hazardous conditions or practices in the workplace and immediately reports any unsafe conditions or practice to the supervisor
Performs other duties as directed
Skills and Competencies
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Job Benefits
Medical, Dental, Vision and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
3 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays – including your birthday!
Paid weekly
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Wholesale Building Materials
Referrals increase your chances of interviewing at Reliable Automatic Sprinkler Co., Inc. by 2x
#J-18808-Ljbffr