We are an Equal Opportunity Employer Our company is looking for a friendly and goal-driven individual with a passion to help PEOPLE! This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.
What is ICM Corporation (www.catalog-sales.com)? UVP is a steadily growing e-commerce/catalog-marketing, distribution, and manufacturing company with eight different divisions. We have been in business for more than two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!
What can we offer you?
Full Benefits Package which includes, but is not limited to, Medical, Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid Holidays (FT)
Company-sponsored 401(k) plan (PT/FT)
Flexible Work Hours and Schedule
We know your education and/or family should come first!
Friendly, Helpful, and Open Company Culture
Personal and Professional Growth Strongly Encouraged
All managers have an Open-Door Policy
Cross-Training
Medium-Sized Business ran with a Small-Size Mentality
General Duties:
Outgoing calls to potential customers
Deal directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications, building relationships with potential customers
Set up new customer accounts
Process orders, forms, applications, and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
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What is ICM Corporation (www.catalog-sales.com)? UVP is a steadily growing e-commerce/catalog-marketing, distribution, and manufacturing company with eight different divisions. We have been in business for more than two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!
What can we offer you?
Full Benefits Package which includes, but is not limited to, Medical, Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid Holidays (FT)
Company-sponsored 401(k) plan (PT/FT)
Flexible Work Hours and Schedule
We know your education and/or family should come first!
Friendly, Helpful, and Open Company Culture
Personal and Professional Growth Strongly Encouraged
All managers have an Open-Door Policy
Cross-Training
Medium-Sized Business ran with a Small-Size Mentality
General Duties:
Outgoing calls to potential customers
Deal directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications, building relationships with potential customers
Set up new customer accounts
Process orders, forms, applications, and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
#J-18808-Ljbffr