Dal-Tile LLC
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries.
Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our team. The role involves servicing walk‑in customers, answering inquiries, providing samples, and completing sales transactions.
Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function And Scope
Provides customer account management in a call center environment, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Responsible for keying in orders, processing faxes, and preparation of reports.
Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from entry to delivery.
Participates in special projects and performs additional duties as required.
Experience And Knowledge Required
High School Diploma or GED equivalency required.
3+ years of call center or customer service experience.
Focus on customer account management preferred.
Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem‑solving skills required. Ability to demonstrate strong interpersonal relationship‑building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail‑oriented with the ability to multi‑task, manage priorities, and manage time effectively. Ability to work in a fast‑paced environment.
Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15‑30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Benefits We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401(k), Employee Purchase Discount, and Tuition Reimbursement.
Equal Opportunity Employer Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Job Type Full‑time
Seniority level Mid‑Senior level
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Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our team. The role involves servicing walk‑in customers, answering inquiries, providing samples, and completing sales transactions.
Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function And Scope
Provides customer account management in a call center environment, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Responsible for keying in orders, processing faxes, and preparation of reports.
Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from entry to delivery.
Participates in special projects and performs additional duties as required.
Experience And Knowledge Required
High School Diploma or GED equivalency required.
3+ years of call center or customer service experience.
Focus on customer account management preferred.
Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem‑solving skills required. Ability to demonstrate strong interpersonal relationship‑building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail‑oriented with the ability to multi‑task, manage priorities, and manage time effectively. Ability to work in a fast‑paced environment.
Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15‑30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Benefits We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401(k), Employee Purchase Discount, and Tuition Reimbursement.
Equal Opportunity Employer Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Job Type Full‑time
Seniority level Mid‑Senior level
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