National Car Rental
Customer Service Agent - Return Lane
National Car Rental, Charlottesville, Virginia, United States, 22904
Overview
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Position : Customer Service Agent – Return Lane (Charlottesville, VA). This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process and assisting customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. Compensation & Schedule : This position pays $17.50/hour with the opportunity to earn monthly incentive pay bonuses up to $1,000/month. Location: Charlottesville-Albemarle Airport, 100 Bowen Loop, Charlottesville, VA 22911. Benefits
(one example of the benefits package): Paid Time Off (14 days in the first year), 6 paid holidays & 1 paid volunteer day per year, annual merit increases, health/dental/vision, life insurance, prescription coverage, employee discounts on rentals and purchases, 401(k) with company match and profit sharing, and training and development opportunities. Schedule : Sunday, Monday and Friday 12:00pm–8:00pm; Wednesday 11:00am–8:00pm; Saturday 7:30am–5:00pm. Responsibilities
Greet customers arriving on the lot using prescribed, appropriate dialogue. Identify and secure personal belongings; log and return any items found in vehicles to lost and found with unit number, date and time. Review rental charges and provide accurate receipts. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using prescribed dialogue; inquire about service satisfaction and document any dissatisfaction. Inspect vehicles for damage on incoming rentals and direct customers to complete damage/loss reports. Verify fuel level and complete service alerts for mechanical or body damage reported by customers. Identify and manage vehicles on system hold, recalls, or other special handling; ensure proper lot movement. Maintain organized lots to support easy access and smooth traffic flow. Demonstrate commitment to self-improvement, attendance, punctuality, and job-related duties as assigned. Qualifications
Must be at least 18 years old. Minimum 6 months of customer service experience in a fast-paced environment. Reliable transportation to and from work. Valid driver’s license with no more than 2 moving violation tickets in the past 3 years; total driving record points not to exceed 8. Ability to perform physical aspects of the job (standing, bending, squatting, working outdoors in various temperatures). No drug or alcohol-related convictions on driving record (DWI/DUI) in the past 3 years. Authorized to work in the United States without sponsorship now or in the future. Ability to work the stated schedule: Sunday, Monday and Friday 12:00pm–8:00pm; Wednesday 11:00am–8:00pm; Saturday 7:30am–5:00pm.
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Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Position : Customer Service Agent – Return Lane (Charlottesville, VA). This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process and assisting customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. Compensation & Schedule : This position pays $17.50/hour with the opportunity to earn monthly incentive pay bonuses up to $1,000/month. Location: Charlottesville-Albemarle Airport, 100 Bowen Loop, Charlottesville, VA 22911. Benefits
(one example of the benefits package): Paid Time Off (14 days in the first year), 6 paid holidays & 1 paid volunteer day per year, annual merit increases, health/dental/vision, life insurance, prescription coverage, employee discounts on rentals and purchases, 401(k) with company match and profit sharing, and training and development opportunities. Schedule : Sunday, Monday and Friday 12:00pm–8:00pm; Wednesday 11:00am–8:00pm; Saturday 7:30am–5:00pm. Responsibilities
Greet customers arriving on the lot using prescribed, appropriate dialogue. Identify and secure personal belongings; log and return any items found in vehicles to lost and found with unit number, date and time. Review rental charges and provide accurate receipts. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using prescribed dialogue; inquire about service satisfaction and document any dissatisfaction. Inspect vehicles for damage on incoming rentals and direct customers to complete damage/loss reports. Verify fuel level and complete service alerts for mechanical or body damage reported by customers. Identify and manage vehicles on system hold, recalls, or other special handling; ensure proper lot movement. Maintain organized lots to support easy access and smooth traffic flow. Demonstrate commitment to self-improvement, attendance, punctuality, and job-related duties as assigned. Qualifications
Must be at least 18 years old. Minimum 6 months of customer service experience in a fast-paced environment. Reliable transportation to and from work. Valid driver’s license with no more than 2 moving violation tickets in the past 3 years; total driving record points not to exceed 8. Ability to perform physical aspects of the job (standing, bending, squatting, working outdoors in various temperatures). No drug or alcohol-related convictions on driving record (DWI/DUI) in the past 3 years. Authorized to work in the United States without sponsorship now or in the future. Ability to work the stated schedule: Sunday, Monday and Friday 12:00pm–8:00pm; Wednesday 11:00am–8:00pm; Saturday 7:30am–5:00pm.
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