County of Ventura
Trilingual Outreach and Education Community Services Worker
County of Ventura, California, Missouri, United States, 65018
Trilingual Outreach and Education Community Services Worker
Position description for the Trilingual Outreach and Education Community Services Worker at the County of Ventura. The incumbent will assist staff with communicating information regarding health care services, leveraging resources and programs available to the Mixteco community, engage with health care professionals and community partners, and provide referral, interpretation, translation support, and program related services.
Responsibilities
Provide support and answer inquiries, assist with billing issues, enroll patients in programs, and explain health care policies and resources to individuals and groups within the Mixteco community.
Provide interpreter/translation services and patient services, schedule appointments, and assist clients who are physically or mentally impaired.
Assist patients/clients enrolling in programs that support preventative health and treatment (e.g., Medi-Cal, Covered California, Sliding Fee Program) and stay current on health program guidelines.
Maintain records of clients served, payments, and clinic activities; order supplies and prepare routine reports.
Address barriers to care by linking patients to internal and community resources.
Refer individuals and families to community educational, medical, legal and employment resources; follow up on referrals or appointments.
Drive County vehicles to pick up or deliver clients or supplies as needed.
May conduct community outreach and lead group presentations and workshops to the Mixteco community on health-related topics and related skills to support healthier, self-sufficient lifestyles.
Prepare reports and correspondence; may lead group presentations or workshops on topics such as substance abuse, home management, job skills, or health and nutrition.
Participate in care team huddles, meetings, and required training; meet productivity and quality goals set by the agency.
Serve as a liaison to the Indigenous Mixteco-speaking community by providing culturally and linguistically appropriate interpretation in clinical and community settings.
Support development and delivery of a community health podcast for underserved populations, including planning, translating materials, recording/reviewing episodes in Mixteco, and promoting episodes within the community.
Collaborate with care teams, public health staff, and community stakeholders to ensure content is relevant, respectful, and accessible to Indigenous listeners; help build trust and increase engagement by elevating community voices.
May supervise clients during approved visits or activities; perform other related duties as required.
Qualifications Education, training, and experience requirements are those needed to enter the exam process and are not a guarantee of placement on the eligible list. The following outlines general expectations for the role.
Education, Training, and Experience Any combination of education and experience that provides the required knowledge and abilities. The specific requirements are:
Community Services Worker: One (1) year of public service experience in providing services to the general public, or equivalent experience/education. Substitution: Fifteen (15) semester units of college coursework in social sciences, ethnic studies, communications, or a related field may substitute for six months of experience up to a total of one year.
Senior Community Services Worker: Three (3) years of public service experience or one year of experience equivalent to a Community Services Worker II. Substitution: Fifteen (15) semester units of college coursework may substitute for six months of experience up to a total of one year.
Note: If substituting education for experience (up to one year), verification of college coursework is required. See submission instructions below.
Necessary Special Requirements
Must be Trilingual: English/Spanish/Mixteco
Possession of and ability to maintain a valid California driver license at the time of hire
Ability and willingness to drive to multiple work locations and attend offsite meetings
Ability and willingness to work flexible hours, including potential evenings or weekends
Desired
Experience explaining laws, rules, and policies to people from diverse backgrounds
Experience serving as a resource and/or liaison for diverse groups
Active listening and interpersonal communication skills; tact and sensitivity in interactions with Mixteco community members
Experience serving as a language interpreter and translator
Proficiency in Word and Outlook; strong case documentation and basic writing skills
Knowledge, Skills, and Abilities
Knowledge of agency and program policies, community resources, group and family dynamics, Mixtec cultural norms, and privacy rules
Ability to maintain appropriate boundaries and confidentiality
Ability to develop content using applicable software tools
Recruitment Process The recruitment process includes online application, supplemental questionnaire, and a Training and Experience Evaluation (T&E) or oral exam, as applicable. Candidates must meet minimum requirements and achieve the required score to qualify for placement on the eligible list. Background checks may be required.
Equal Employment Opportunity The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, race, religion, sex, sexual orientation, and other protected statuses.
Note:
This description reflects the information provided and may be adjusted as needed. The eligible list established will be used to fill current and future vacancies for this position only.
#J-18808-Ljbffr
Responsibilities
Provide support and answer inquiries, assist with billing issues, enroll patients in programs, and explain health care policies and resources to individuals and groups within the Mixteco community.
Provide interpreter/translation services and patient services, schedule appointments, and assist clients who are physically or mentally impaired.
Assist patients/clients enrolling in programs that support preventative health and treatment (e.g., Medi-Cal, Covered California, Sliding Fee Program) and stay current on health program guidelines.
Maintain records of clients served, payments, and clinic activities; order supplies and prepare routine reports.
Address barriers to care by linking patients to internal and community resources.
Refer individuals and families to community educational, medical, legal and employment resources; follow up on referrals or appointments.
Drive County vehicles to pick up or deliver clients or supplies as needed.
May conduct community outreach and lead group presentations and workshops to the Mixteco community on health-related topics and related skills to support healthier, self-sufficient lifestyles.
Prepare reports and correspondence; may lead group presentations or workshops on topics such as substance abuse, home management, job skills, or health and nutrition.
Participate in care team huddles, meetings, and required training; meet productivity and quality goals set by the agency.
Serve as a liaison to the Indigenous Mixteco-speaking community by providing culturally and linguistically appropriate interpretation in clinical and community settings.
Support development and delivery of a community health podcast for underserved populations, including planning, translating materials, recording/reviewing episodes in Mixteco, and promoting episodes within the community.
Collaborate with care teams, public health staff, and community stakeholders to ensure content is relevant, respectful, and accessible to Indigenous listeners; help build trust and increase engagement by elevating community voices.
May supervise clients during approved visits or activities; perform other related duties as required.
Qualifications Education, training, and experience requirements are those needed to enter the exam process and are not a guarantee of placement on the eligible list. The following outlines general expectations for the role.
Education, Training, and Experience Any combination of education and experience that provides the required knowledge and abilities. The specific requirements are:
Community Services Worker: One (1) year of public service experience in providing services to the general public, or equivalent experience/education. Substitution: Fifteen (15) semester units of college coursework in social sciences, ethnic studies, communications, or a related field may substitute for six months of experience up to a total of one year.
Senior Community Services Worker: Three (3) years of public service experience or one year of experience equivalent to a Community Services Worker II. Substitution: Fifteen (15) semester units of college coursework may substitute for six months of experience up to a total of one year.
Note: If substituting education for experience (up to one year), verification of college coursework is required. See submission instructions below.
Necessary Special Requirements
Must be Trilingual: English/Spanish/Mixteco
Possession of and ability to maintain a valid California driver license at the time of hire
Ability and willingness to drive to multiple work locations and attend offsite meetings
Ability and willingness to work flexible hours, including potential evenings or weekends
Desired
Experience explaining laws, rules, and policies to people from diverse backgrounds
Experience serving as a resource and/or liaison for diverse groups
Active listening and interpersonal communication skills; tact and sensitivity in interactions with Mixteco community members
Experience serving as a language interpreter and translator
Proficiency in Word and Outlook; strong case documentation and basic writing skills
Knowledge, Skills, and Abilities
Knowledge of agency and program policies, community resources, group and family dynamics, Mixtec cultural norms, and privacy rules
Ability to maintain appropriate boundaries and confidentiality
Ability to develop content using applicable software tools
Recruitment Process The recruitment process includes online application, supplemental questionnaire, and a Training and Experience Evaluation (T&E) or oral exam, as applicable. Candidates must meet minimum requirements and achieve the required score to qualify for placement on the eligible list. Background checks may be required.
Equal Employment Opportunity The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, race, religion, sex, sexual orientation, and other protected statuses.
Note:
This description reflects the information provided and may be adjusted as needed. The eligible list established will be used to fill current and future vacancies for this position only.
#J-18808-Ljbffr