O'Reilly Auto Parts
Overview
Parts Specialist role at O\'Reilly Auto Parts. The Parts Specialist provides a high level of service to all retail and installer customers and supports store management in assigned tasks. Bilingual candidates encouraged to apply. Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.). Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by answering phones per company policy, lookup parts, quote prices, and offer related items and the Low-Price Guarantee. Accurately maintain and secure the cash drawer; accept cash/checks, make change, and process credit card transactions. Process exchanges and returns for credit in accordance with company policies. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning. Perform daily operational tasks such as preparing returns to be shipped to distribution center, assisting with stock counts and cycle counts. Operate brake lathe and other store test equipment after required training and company requirements are met. Perform in-store services for customers where state/local laws allow (e.g., install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate and driving eligibility requirements are met. All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities
Required: Ability to quickly match alphanumeric sequences; ability to provide outstanding, friendly, professional customer service; ability to multitask with customers in-store and on the phone. Desired: Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired). Total Compensation Package
Competitive wages and paid time off Stock Purchase Plan & 401(k) with employer contributions starting Day One Medical, Dental, & Vision Insurance with optional FSA Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth Equal Opportunity
O\u2019Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471-7431 option
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Parts Specialist role at O\'Reilly Auto Parts. The Parts Specialist provides a high level of service to all retail and installer customers and supports store management in assigned tasks. Bilingual candidates encouraged to apply. Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.). Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by answering phones per company policy, lookup parts, quote prices, and offer related items and the Low-Price Guarantee. Accurately maintain and secure the cash drawer; accept cash/checks, make change, and process credit card transactions. Process exchanges and returns for credit in accordance with company policies. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning. Perform daily operational tasks such as preparing returns to be shipped to distribution center, assisting with stock counts and cycle counts. Operate brake lathe and other store test equipment after required training and company requirements are met. Perform in-store services for customers where state/local laws allow (e.g., install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate and driving eligibility requirements are met. All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities
Required: Ability to quickly match alphanumeric sequences; ability to provide outstanding, friendly, professional customer service; ability to multitask with customers in-store and on the phone. Desired: Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired). Total Compensation Package
Competitive wages and paid time off Stock Purchase Plan & 401(k) with employer contributions starting Day One Medical, Dental, & Vision Insurance with optional FSA Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth Equal Opportunity
O\u2019Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471-7431 option
etc.
#J-18808-Ljbffr