O'Reilly Auto Parts
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Parts Specialist
role at
O'Reilly Auto Parts .
Overview The Parts Specialist will provide all retail and installer customers with a high level of service. This position will support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, and assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after training and company requirements are met.
Perform in-store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, verifying charging system, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements).
All other duties as assigned.
Qualifications
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish highly desired)
Benefits / Total Compensation
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
EEO Statement:
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option
, and provide your requested accommodation, and position details.
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Parts Specialist
role at
O'Reilly Auto Parts .
Overview The Parts Specialist will provide all retail and installer customers with a high level of service. This position will support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, and assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after training and company requirements are met.
Perform in-store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, verifying charging system, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements).
All other duties as assigned.
Qualifications
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish highly desired)
Benefits / Total Compensation
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
EEO Statement:
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option
, and provide your requested accommodation, and position details.
#J-18808-Ljbffr