Bank of America
Fraud Client Services Representative - Bilingual Spanish
Bank of America, Phoenix, Arizona, United States, 85003
Join to apply for the
Fraud Client Services Representative - Bilingual Spanish
role at
Bank of America 2 weeks ago Be among the first 25 applicants Join to apply for the
Fraud Client Services Representative - Bilingual Spanish
role at
Bank of America Get AI-powered advice on this job and more exclusive features. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified Must be speak Spanish fluently and pass a Bilingual Spanish assessment Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
Skills:
Must be fluent in Spanish and English Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
2nd shift (United States of America)
Hours Per Week:
40 Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at Bank of America by 2x Sign in to set job alerts for “Client Services Representative” roles.
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Scottsdale, AZ $47,000.00-$78,000.00 1 day ago Scottsdale, AZ $70,000.00-$95,000.00 1 week ago Correspondence Processor - Remote ( Must work PST hours)
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Fraud Client Services Representative - Bilingual Spanish
role at
Bank of America 2 weeks ago Be among the first 25 applicants Join to apply for the
Fraud Client Services Representative - Bilingual Spanish
role at
Bank of America Get AI-powered advice on this job and more exclusive features. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified Must be speak Spanish fluently and pass a Bilingual Spanish assessment Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
Skills:
Must be fluent in Spanish and English Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
2nd shift (United States of America)
Hours Per Week:
40 Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at Bank of America by 2x Sign in to set job alerts for “Client Services Representative” roles.
Customer Service Representative (Benefits/401K)
Work From Home - Client Services Associate
Client Service Excellence Representative
Work From Home - Client Services Representative
Scottsdale, AZ $47,000.00-$78,000.00 1 day ago Scottsdale, AZ $70,000.00-$95,000.00 1 week ago Correspondence Processor - Remote ( Must work PST hours)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr