DSV - Global Transport and Logistics
Customer Service Rep - 1st shift
DSV - Global Transport and Logistics, Wichita, Kansas, United States, 67232
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's third largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.
Location: USA – Wichita, 3298 S. Turnpike Drive, Bldg 1-338G. Division: Solutions. Job Posting Title: Customer Service Rep – 1st shift – 102856. Time Type: Full Time.
Role Summary : As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs while upholding the company’s standards of customer satisfaction.
Responsibilities
Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner. Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings. Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed. Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment. Process Knowledge: Develop a good understanding of the warehouse processes and inventory to provide accurate feedback to customer inquiries. Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution. Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution. Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time. Visit dsv.com and follow us on LinkedIn and Facebook.
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Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner. Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings. Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed. Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment. Process Knowledge: Develop a good understanding of the warehouse processes and inventory to provide accurate feedback to customer inquiries. Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution. Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution. Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time. Visit dsv.com and follow us on LinkedIn and Facebook.
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