Service Advisor

McSweeney CDJR has a Service Advisor position available for the right person with experience, a proven track record of customer satisfaction, exceeding goal projections, great shop communications and a can-do attitude. We offer great benefits, a great work environment, family-oriented company and a more than competitive pay plan. Responsibilities: - Serve as the main point of contact for customers who need automotive service or repairs - Listen to customer concerns and accurately document them - Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections - Explain repair estimates and obtain customer approval for work to be performed - Coordinate with technicians to ensure timely completion of repairs - Keep customers informed of the status of their vehicles throughout the repair process - Handle customer inquiries and resolve any issues or complaints in a professional and timely manner - Maintain accurate records of customer interactions and transactions Experience: - Previous experience in the automotive industry, preferably as a Service Advisor or in a related role - Knowledge of auto body repair, suspension, diesel engine repair, brake repair, and other automotive services - Familiarity with dealership operations and procedures - Strong mechanical aptitude and understanding of vehicle systems - Excellent customer service skills with the ability to build rapport and establish trust with customers - Effective communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient computer skills for entering and retrieving customer information -Tekion and wiADVISOR experience a plus - Available to work Saturdays Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

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