Sam's Club
Join to apply for the (USA) Tire and Battery Service Advisor role at Sam's Club.
Base pay range $19.00/hr - $26.00/hr
Position Summary: Be a Team Member collaborating with team members to fulfill sales and service requests and educate other associates on tools, tasks, resources, and mentor new technicians while communicating and developing interpersonal skills for providing safe and efficient customer service.
Responsibilities
Be an Expert demonstrating knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality; demonstrate knowledge of point of sale systems, phone, and in-person selling techniques.
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapt to new tools and encourage others to use them.
Communicate equipment, tools, and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers, process transactions, and maintain accurate inventory audit safety and compliance standards; report TBC complaints, safety hazards, and problems with products, services, and work areas; complete paperwork logs and other required documentation; ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identify member needs; assist members with purchasing decisions and resolve issues and concerns.
Being a brand advocate: Value the member experience in the TBC area and model high quality service and products, develop influencing and inspiring others for working in a style that is respectful, supportive, and team oriented, understand the roadblocks and assist in training team members.
Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations; carry out tasks, communicate progress and information, and determine and recommend ways to address improvement opportunities and adapt to and learn from change, difficulties, and feedback.
Respect the individual by embracing differences in people, cultures, ideas and experiences to create a workplace where associates feel seen, supported, and connected through a culture of belonging that creates opportunities for all associates to thrive and perform and helps to attract the best talent.
Help build strong, trusting relationships, communicate with impact and positivity to motivate and influence, strengthen the team by mentoring others and recognizing contributions and accomplishments.
Act with integrity by maintaining and promoting the highest standards of ethics and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company and making a positive impact for associates, customers, members and the world.
Serve our customers and members by delivering results, putting the customer first, making decisions based on reliable information, balancing short- and long-term priorities, and considering how own work impacts the team’s ability to deliver on our purpose.
Strive for excellence by displaying curiosity, learning, taking calculated risks, and demonstrating courage and resilience; drive continuous improvements, openness to new technologies and skills, and support others through change.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location 301 Indian Lake Blvd, Hendersonville, TN 37075‑6218, United States of America
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Base pay range $19.00/hr - $26.00/hr
Position Summary: Be a Team Member collaborating with team members to fulfill sales and service requests and educate other associates on tools, tasks, resources, and mentor new technicians while communicating and developing interpersonal skills for providing safe and efficient customer service.
Responsibilities
Be an Expert demonstrating knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality; demonstrate knowledge of point of sale systems, phone, and in-person selling techniques.
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapt to new tools and encourage others to use them.
Communicate equipment, tools, and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers, process transactions, and maintain accurate inventory audit safety and compliance standards; report TBC complaints, safety hazards, and problems with products, services, and work areas; complete paperwork logs and other required documentation; ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identify member needs; assist members with purchasing decisions and resolve issues and concerns.
Being a brand advocate: Value the member experience in the TBC area and model high quality service and products, develop influencing and inspiring others for working in a style that is respectful, supportive, and team oriented, understand the roadblocks and assist in training team members.
Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations; carry out tasks, communicate progress and information, and determine and recommend ways to address improvement opportunities and adapt to and learn from change, difficulties, and feedback.
Respect the individual by embracing differences in people, cultures, ideas and experiences to create a workplace where associates feel seen, supported, and connected through a culture of belonging that creates opportunities for all associates to thrive and perform and helps to attract the best talent.
Help build strong, trusting relationships, communicate with impact and positivity to motivate and influence, strengthen the team by mentoring others and recognizing contributions and accomplishments.
Act with integrity by maintaining and promoting the highest standards of ethics and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company and making a positive impact for associates, customers, members and the world.
Serve our customers and members by delivering results, putting the customer first, making decisions based on reliable information, balancing short- and long-term priorities, and considering how own work impacts the team’s ability to deliver on our purpose.
Strive for excellence by displaying curiosity, learning, taking calculated risks, and demonstrating courage and resilience; drive continuous improvements, openness to new technologies and skills, and support others through change.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location 301 Indian Lake Blvd, Hendersonville, TN 37075‑6218, United States of America
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr