Parts Counterperson - BMW CPO Nashville
Sonic Automotive, Nashville, Tennessee, United States, 37247
Overview
The Parts Counterperson provided exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to service technicians. The role involves maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements.
Responsibilities
Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
Handle phone inquiries and provide information on parts availability, pricing, and compatibility.
Process parts orders accurately and efficiently, ensuring timely delivery to customers and service technicians.
Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
Monitor and maintain adequate levels of inventory to meet customer demand.
Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership system.
Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
Stay informed about new products and advancements in automotive parts to provide up-to-date information.
Handle cash and process payments accurately, providing customers with receipts for transactions.
Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.
Qualifications
1+ years of experience in automotive dealership parts department.
Strong customer service skills with the ability to build rapport and provide excellent assistance.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented with excellent organizational and multitasking abilities.
Must be authorized to work in the USA.
Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.
Preferred Qualifications
Previous BMW experience
Schedule and Benefits
FULL TIME
5 days a week / 2 days off
Weekend availability required
401k plan with company match
Paid Time Off accrual
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines
#J-18808-Ljbffr
Responsibilities
Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
Handle phone inquiries and provide information on parts availability, pricing, and compatibility.
Process parts orders accurately and efficiently, ensuring timely delivery to customers and service technicians.
Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
Monitor and maintain adequate levels of inventory to meet customer demand.
Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership system.
Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
Stay informed about new products and advancements in automotive parts to provide up-to-date information.
Handle cash and process payments accurately, providing customers with receipts for transactions.
Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.
Qualifications
1+ years of experience in automotive dealership parts department.
Strong customer service skills with the ability to build rapport and provide excellent assistance.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented with excellent organizational and multitasking abilities.
Must be authorized to work in the USA.
Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.
Preferred Qualifications
Previous BMW experience
Schedule and Benefits
FULL TIME
5 days a week / 2 days off
Weekend availability required
401k plan with company match
Paid Time Off accrual
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines
#J-18808-Ljbffr