Insight Global
Overview
The Service Desk Analyst 3 is an IT support professional with technical capability to resolve IT related issues via email, phone, remote access and in person. Base pay range
$27.00/hr - $37.00/hr This is onsite in Houston, Texas - 5 days a week during training period then move over to hybrid, 3 days a week onsite 6 month contract to hire - $27-37/hr while on contract Responsibilities
Logging and processing support calls, emails, and service requests Participate in an onsite rotation to ensure that we have hands-on Desktop Support coverage throughout business hours Resolving access related problems such as password, account lockouts etc Setting up accounts for staff and approved contractors, ensuring that they know how to log in Respond to, investigate diagnose and resolve software issues raised on ServiceDesk+ Maintaining records for assets such as Hardware, software licenses, consumables and other supplies Perform employee desk moves, hardware teardowns and buildups (Install, Move, Add, Change) as assigned based upon effective dates and time requirements designated by the business Build and install employee computer equipment & perform imaging/updates Manage the local inventory (new equipment, reclaimed equipment, loaner device management, deployment, and disposal) in accordance with global procedures Perform major incident management duties when required to do so Take active participation in all desktop projects and assist in their implementation, user adoption and training Provide support and administration within Microsoft 365 and InTune Qualifications
Associates Degree; experience will be considered in lieu of a degree 3-5 years of experience in working within a technical support role, including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills. 2+ years’ experience with Microsoft technologies, including Windows 10 Operating Systems, Microsoft Office/Office365, Active Directory, Intune, and Exchange Management Console Must have excellent customer service skills including being proactive, friendly, and approachable while maintaining composure in tense, high-pressure situations Seniority level
Associate Employment type
Full-time Job function
Customer Service and Information Technology Industries
Industrial Machinery Manufacturing and Manufacturing Benefits
Vision insurance Medical insurance
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The Service Desk Analyst 3 is an IT support professional with technical capability to resolve IT related issues via email, phone, remote access and in person. Base pay range
$27.00/hr - $37.00/hr This is onsite in Houston, Texas - 5 days a week during training period then move over to hybrid, 3 days a week onsite 6 month contract to hire - $27-37/hr while on contract Responsibilities
Logging and processing support calls, emails, and service requests Participate in an onsite rotation to ensure that we have hands-on Desktop Support coverage throughout business hours Resolving access related problems such as password, account lockouts etc Setting up accounts for staff and approved contractors, ensuring that they know how to log in Respond to, investigate diagnose and resolve software issues raised on ServiceDesk+ Maintaining records for assets such as Hardware, software licenses, consumables and other supplies Perform employee desk moves, hardware teardowns and buildups (Install, Move, Add, Change) as assigned based upon effective dates and time requirements designated by the business Build and install employee computer equipment & perform imaging/updates Manage the local inventory (new equipment, reclaimed equipment, loaner device management, deployment, and disposal) in accordance with global procedures Perform major incident management duties when required to do so Take active participation in all desktop projects and assist in their implementation, user adoption and training Provide support and administration within Microsoft 365 and InTune Qualifications
Associates Degree; experience will be considered in lieu of a degree 3-5 years of experience in working within a technical support role, including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills. 2+ years’ experience with Microsoft technologies, including Windows 10 Operating Systems, Microsoft Office/Office365, Active Directory, Intune, and Exchange Management Console Must have excellent customer service skills including being proactive, friendly, and approachable while maintaining composure in tense, high-pressure situations Seniority level
Associate Employment type
Full-time Job function
Customer Service and Information Technology Industries
Industrial Machinery Manufacturing and Manufacturing Benefits
Vision insurance Medical insurance
#J-18808-Ljbffr