O'Reilly Auto Parts
Overview
Join the O’Reilly Auto Parts team as a
Parts Specialist
and provide a high level of service to retail and installer customers while supporting store management in assigned tasks.
Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.). Greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists with professional customers as directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Maintain and secure the cash drawer, accept cash and checks, make change accurately, and process credit card transactions. Process exchanges and returns for credit in a friendly manner in accordance with company policies. Address and resolve customer complaints friendly and professionally. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Prepare new, core, and warranty merchandise returns for shipment, assist with monthly stock adjustments, inventory cycle counts, and related tasks. Operate brake lathe and other store test equipment after completing required training. Perform in‑store services for customers where state and local laws allow (install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company mandated driving eligibility requirements). Perform all other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities
Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental, & vision insurance with optional flexible spending account (FSA) Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth
Equal Opportunity Employer
O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details.
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Join the O’Reilly Auto Parts team as a
Parts Specialist
and provide a high level of service to retail and installer customers while supporting store management in assigned tasks.
Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.). Greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists with professional customers as directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Maintain and secure the cash drawer, accept cash and checks, make change accurately, and process credit card transactions. Process exchanges and returns for credit in a friendly manner in accordance with company policies. Address and resolve customer complaints friendly and professionally. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Prepare new, core, and warranty merchandise returns for shipment, assist with monthly stock adjustments, inventory cycle counts, and related tasks. Operate brake lathe and other store test equipment after completing required training. Perform in‑store services for customers where state and local laws allow (install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company mandated driving eligibility requirements). Perform all other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities
Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental, & vision insurance with optional flexible spending account (FSA) Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth
Equal Opportunity Employer
O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details.
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