Planet Fitness
Benefits:
Employee discounts Flexible schedule Opportunity for advancement Job Title:
Customer Service Representative
Reports to:
Club Manager
Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
·
Greet/meet potential members, providing a great customer experience.
·
Handle front desk related tasks:
o
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o
Taking info calls and tours
o
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
·
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
·
Honesty and good work ethic
·
Strong customer service skills
·
Basic computer proficiency
Physical Demands
·
Standing and walking at least 75% of the shift
·
Talking in person or on the phone at least 75% of the shift
·
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
·
Dollars for Scholars Program
·
Employee Appreciation Program
·
Free Membership for self and one family member or friend
·
Team Member Support Team
·
Health, Dental and Vision Insurance
·
Critical Illness Insurance
·
Short Term Disability Insurance
·
Accident Insurance
·
Voluntary Life Insurance
·
Pet Insurance
·
HSA
Advancement Opportunities
Check us out on LinkedIn at:
Planet Fitness - PF Baseline Fitness
#J-18808-Ljbffr
Employee discounts Flexible schedule Opportunity for advancement Job Title:
Customer Service Representative
Reports to:
Club Manager
Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
·
Greet/meet potential members, providing a great customer experience.
·
Handle front desk related tasks:
o
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o
Taking info calls and tours
o
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
·
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
·
Honesty and good work ethic
·
Strong customer service skills
·
Basic computer proficiency
Physical Demands
·
Standing and walking at least 75% of the shift
·
Talking in person or on the phone at least 75% of the shift
·
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
·
Dollars for Scholars Program
·
Employee Appreciation Program
·
Free Membership for self and one family member or friend
·
Team Member Support Team
·
Health, Dental and Vision Insurance
·
Critical Illness Insurance
·
Short Term Disability Insurance
·
Accident Insurance
·
Voluntary Life Insurance
·
Pet Insurance
·
HSA
Advancement Opportunities
Check us out on LinkedIn at:
Planet Fitness - PF Baseline Fitness
#J-18808-Ljbffr