Federal Signal
Customer Service Rep. (Trailer Parts - Houston, TX 77041)
Federal Signal, Houston, Texas, United States, 77246
Company Profile:
The founders of Travis® Body & Trailer, Inc. began operations in 1989 after purchasing the facilities of CMC Trailers, Inc. in Houston, Texas. During the first year, Travis manufactured only the classic aluminum end dump trailer. These trailers were little changed from the older CMC designs from the 1970’s and 1980’s. Travis has grown rapidly in size and national market share since those early days. This growth was stimulated by both overall industry demand as well as by the determination of the Travis team to become number 1 in quality through both expert fabrication and innovation.
Job Purpose: The main purpose of the Customer Service Representative is to respond to customer inquiries and ensure needs are met regarding placement of orders, pricing requests, returns, adjustments, expediting and general documentation requests. This role serves as a first point of contact and resolution center for parts sales and is considered a back-up for warranty and leasing when needed.
Essential Job Responsibilities:
Willingness to learn and participate in intense training to obtain knowledge of company products and processes
Excellent communication & listening skills in order to interact with customer in person and over the phone in a friendly and informative manner
Ability to learn use of ERP system to create and process orders
Intermediate knowledge of Microsoft Office (Outlook, Word and Excel)
Cross train in and serve as CSR back-up for leasing and warranty as needed
Other duties as assigned
Essential Skills, Experience and Education:
At least 3 years of continuous customer service experience in retail sales
At least 2 years of experience with CRM or ERP systems, Syteline preferred
Customer focused mentality
Time Management Skills
Bilingual (English/Spanish) preferred but not required
Associated Degree required, Bachelors preferred
Valid TX DL
Essential Physical Requirements:
Regularly kneeling, stooping, bending and turning at waist
Regularly seated for prolonged period of time
Regular use of computer
Occasionally climbing ladder/staircase above 2 ft.
Occasionally lifting and carrying 50 lbs. unassisted
Occasionally pulling and pushing 50 lbs. unassisted
Repeated reaching over head with, at least, 5 lbs. weight.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Work Hours and Schedules
Monday thru Friday 8:00 AM – 05:00 PM
Key Competencies: Behaviors and skills essential to the specific position or work environment that are measured through the approach and results achieved for the position.
Consistently Achieves Results Effectively manages budgets; meets planned financial targets; achieves both top and bottom line growth objectives; readily produces strategies for reducing or avoiding costs without compromising quality; meets the Customer’s satisfaction level; meets or exceeds the standards set for the position specific responsibilities.
Analytical Abilities Makes recommendations based on solid assumptions when solving complex problems; analyzes data to obtain meaningful information; identifies conflicting or inaccurate information.
Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answers.
Interpersonal Skills Relates well to all kinds of people, up, down, and sideways, inside and outside the company; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
Customer Focus Is dedicated to meeting the expectations and requirements of internal and external Customers; gets Customer information and uses it for improvements in products and services; considers Customers in all business practices; establishes and maintains effective relationships with Customers.
Qualifications Behaviors Preferred
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Team Player Works well as a member of a group
Dedicated Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Purpose: The main purpose of the Customer Service Representative is to respond to customer inquiries and ensure needs are met regarding placement of orders, pricing requests, returns, adjustments, expediting and general documentation requests. This role serves as a first point of contact and resolution center for parts sales and is considered a back-up for warranty and leasing when needed.
Essential Job Responsibilities:
Willingness to learn and participate in intense training to obtain knowledge of company products and processes
Excellent communication & listening skills in order to interact with customer in person and over the phone in a friendly and informative manner
Ability to learn use of ERP system to create and process orders
Intermediate knowledge of Microsoft Office (Outlook, Word and Excel)
Cross train in and serve as CSR back-up for leasing and warranty as needed
Other duties as assigned
Essential Skills, Experience and Education:
At least 3 years of continuous customer service experience in retail sales
At least 2 years of experience with CRM or ERP systems, Syteline preferred
Customer focused mentality
Time Management Skills
Bilingual (English/Spanish) preferred but not required
Associated Degree required, Bachelors preferred
Valid TX DL
Essential Physical Requirements:
Regularly kneeling, stooping, bending and turning at waist
Regularly seated for prolonged period of time
Regular use of computer
Occasionally climbing ladder/staircase above 2 ft.
Occasionally lifting and carrying 50 lbs. unassisted
Occasionally pulling and pushing 50 lbs. unassisted
Repeated reaching over head with, at least, 5 lbs. weight.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Work Hours and Schedules
Monday thru Friday 8:00 AM – 05:00 PM
Key Competencies: Behaviors and skills essential to the specific position or work environment that are measured through the approach and results achieved for the position.
Consistently Achieves Results Effectively manages budgets; meets planned financial targets; achieves both top and bottom line growth objectives; readily produces strategies for reducing or avoiding costs without compromising quality; meets the Customer’s satisfaction level; meets or exceeds the standards set for the position specific responsibilities.
Analytical Abilities Makes recommendations based on solid assumptions when solving complex problems; analyzes data to obtain meaningful information; identifies conflicting or inaccurate information.
Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answers.
Interpersonal Skills Relates well to all kinds of people, up, down, and sideways, inside and outside the company; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
Customer Focus Is dedicated to meeting the expectations and requirements of internal and external Customers; gets Customer information and uses it for improvements in products and services; considers Customers in all business practices; establishes and maintains effective relationships with Customers.
Qualifications Behaviors Preferred
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Team Player Works well as a member of a group
Dedicated Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr