AAA-The Auto Club Group
Licensed Branch Customer Service and Sales Rep - Parker, CO
AAA-The Auto Club Group, Parker, Colorado, United States, 80138
Licensed Branch Customer Service and Sales Rep – Parker, CO
Be among the first 25 applicants—It’s a great time to join AAA The Auto Club Group!
Job Type:
Full time Exempt/Non Exempt:
Hourly
Sign On Bonus:
$2500 for new hires – New to ACG, not applied in last 180 days. 1-year payback clause if employment terminated prior to 12 months.
Why Choose a Career with AAA The Auto Club Group (ACG)
Established brand trusted for over 100 years.
Branch offices cover travel, membership, insurance sales and support.
Drive new business with competitive products and retain 14+ million members.
Excellent Opportunities to Build a Career Path The Licensed Customer Service Representative can be the start of a long-term career with ACG. Position could lead to rewarding career and opportunities to grow and pursue other ACG roles such as…
Other Branch positions – Field Insurance Sales Agent, Travel Agent
Other Departments – Call Centers (ERS, Sales and Service), Automotive Services, Claims, Underwriting, and more.
A DAY IN THE LIFE of a Licensed Customer Service Representative
Provide a high level of support services to members related to sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Provide cashiering services to members including taking insurance payments, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, balancing cash drawer.
Respond to customer inquiries and refer to agent when appropriate.
Provide high level of administrative support to Travel and Insurance Agents during peak periods.
Assist management in basic training of less senior personnel.
Conduct outbound promotional calls for insurance and/or travel products.
Participate in team environment to promote customer satisfaction following the customer service model.
Receive and resolve member/customer complaints and seek assistance from management for complaint resolution as necessary.
Participate in office events developed to generate revenue, improve member awareness of products, and support local community activities.
Other duties as assigned.
How We Reward Our Employees Competitive hourly wage $23.00 with additional incentives and an annual bonus based on performance.
Benefits
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more.
We Are Looking For Candidates Who Required Qualifications
Active State Property & Casualty License or ability to attain within 90 days of start date.
Education
High School Diploma or equivalent.
Work Experience
Providing a high level of customer-focused service
Servicing insurance policies and processing applications, renewals and amendments, and taking payments
Responding to billing and coverage questions
Promoting sale of insurance products and/or travel and membership products
Outbound promotional calls for insurance and/or travel
Computer software applications (Word, Excel, etc.) and Web based operations.
Successful candidates will possess
Insurance and travel terminology
General insurance and/or travel regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Travel Systems and/or Insurance Systems
Communicate effectively (verbal and written) with others in a work environment
Perform mathematical calculations to accurately perform monetary transactions
Work effectively in a Team environment
Exceed member expectations … (professional demeanor)
Work irregular hours including holidays and weekends
Work under pressure in a high volume, fast paced customer service environment.
Work Environment This is an in-office position. Employees service ACG members in-person and are based on site in an ACG branch facility.
About ACG The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 US territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. …
Equal Opportunity Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Background Check Every applicant offered employment must consent to a background and drug screen based on requirements of the position.
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Job Type:
Full time Exempt/Non Exempt:
Hourly
Sign On Bonus:
$2500 for new hires – New to ACG, not applied in last 180 days. 1-year payback clause if employment terminated prior to 12 months.
Why Choose a Career with AAA The Auto Club Group (ACG)
Established brand trusted for over 100 years.
Branch offices cover travel, membership, insurance sales and support.
Drive new business with competitive products and retain 14+ million members.
Excellent Opportunities to Build a Career Path The Licensed Customer Service Representative can be the start of a long-term career with ACG. Position could lead to rewarding career and opportunities to grow and pursue other ACG roles such as…
Other Branch positions – Field Insurance Sales Agent, Travel Agent
Other Departments – Call Centers (ERS, Sales and Service), Automotive Services, Claims, Underwriting, and more.
A DAY IN THE LIFE of a Licensed Customer Service Representative
Provide a high level of support services to members related to sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Provide cashiering services to members including taking insurance payments, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, balancing cash drawer.
Respond to customer inquiries and refer to agent when appropriate.
Provide high level of administrative support to Travel and Insurance Agents during peak periods.
Assist management in basic training of less senior personnel.
Conduct outbound promotional calls for insurance and/or travel products.
Participate in team environment to promote customer satisfaction following the customer service model.
Receive and resolve member/customer complaints and seek assistance from management for complaint resolution as necessary.
Participate in office events developed to generate revenue, improve member awareness of products, and support local community activities.
Other duties as assigned.
How We Reward Our Employees Competitive hourly wage $23.00 with additional incentives and an annual bonus based on performance.
Benefits
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more.
We Are Looking For Candidates Who Required Qualifications
Active State Property & Casualty License or ability to attain within 90 days of start date.
Education
High School Diploma or equivalent.
Work Experience
Providing a high level of customer-focused service
Servicing insurance policies and processing applications, renewals and amendments, and taking payments
Responding to billing and coverage questions
Promoting sale of insurance products and/or travel and membership products
Outbound promotional calls for insurance and/or travel
Computer software applications (Word, Excel, etc.) and Web based operations.
Successful candidates will possess
Insurance and travel terminology
General insurance and/or travel regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Travel Systems and/or Insurance Systems
Communicate effectively (verbal and written) with others in a work environment
Perform mathematical calculations to accurately perform monetary transactions
Work effectively in a Team environment
Exceed member expectations … (professional demeanor)
Work irregular hours including holidays and weekends
Work under pressure in a high volume, fast paced customer service environment.
Work Environment This is an in-office position. Employees service ACG members in-person and are based on site in an ACG branch facility.
About ACG The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 US territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. …
Equal Opportunity Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Background Check Every applicant offered employment must consent to a background and drug screen based on requirements of the position.
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