BIOTRONIK
Company Overview
Founded in 1963, BIOTRONIK, Inc. is a pioneer in developing innovative technologies and medical devices that save and enhance the quality of life for millions of individuals living with cardiovascular disorders. Our success is built on core values – Accountability, Commitment, Entrepreneurial, Integrity, Quality – inspiring confidence among doctors and patients worldwide. Position: Customer Solutions Representative (Remote)
BIOTRONIK is a leading manufacturer of cardio‑ and endovascular implants and catheters for cardiac rhythm management, electrophysiology, and vascular intervention. We are looking for passionate individuals who excel at communicating, problem‑solving, and delivering world‑class customer service to patients, medical clinics, hospitals, and physicians. What We Offer
50 years of innovation, US headquarters in Lake Oswego, OR Career path – we partner with you to support your growth Strong, creative, enthusiastic leadership Fast‑paced, team‑based work environment Cutting‑edge technology tools invested to help you get the job done Full‑time or part‑time schedules Competitive pay in the marketplace Essential Functions
Effectively communicate with patients, physicians, and BIOTRONIK employees to provide solutions and support Contact customers to obtain verification of sensitive information prior to product shipment Your Profile
Strong verbal and written communication skills Ability to multitask and prioritize Exceptional judgment in ambiguous situations Calm under pressure in a fast‑moving environment Flexible schedule Love for challenge and continuous improvement Proficient MS Office (Word, Excel) Prior healthcare industry experience a plus Ability to work autonomously Secure home work area Preferred Education and Experience
Bachelor’s degree preferred but not required Phone experience, CRM or cloud‑based phone system experience preferred – especially expertise in talking with patients, health care clinics, hospitals, physicians, and field sales teams Work Environment
This is a remote position, with the option of some in‑person training and support at our Lake Oswego, Oregon office. Physical Demands
This is a largely sedentary role; however, some filing is required. The employee must be able to lift files, open filing cabinets, bend or stand on a stool as necessary, and regularly use hands, fingers, and arms to handle objects and tools. Frequent talking and hearing required. Position Type & Hours
Full‑time and part‑time positions are available. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand. Location
Lake Oswego, Oregon, USA (remote work option available) Equal Opportunity
BIOTRONIK, Inc. is an Equal Opportunity/Affirmative Action Employer, Minority/Female/Disability/Veteran. BIOTRONIK, Inc. believes that diversity leads to strength.
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Founded in 1963, BIOTRONIK, Inc. is a pioneer in developing innovative technologies and medical devices that save and enhance the quality of life for millions of individuals living with cardiovascular disorders. Our success is built on core values – Accountability, Commitment, Entrepreneurial, Integrity, Quality – inspiring confidence among doctors and patients worldwide. Position: Customer Solutions Representative (Remote)
BIOTRONIK is a leading manufacturer of cardio‑ and endovascular implants and catheters for cardiac rhythm management, electrophysiology, and vascular intervention. We are looking for passionate individuals who excel at communicating, problem‑solving, and delivering world‑class customer service to patients, medical clinics, hospitals, and physicians. What We Offer
50 years of innovation, US headquarters in Lake Oswego, OR Career path – we partner with you to support your growth Strong, creative, enthusiastic leadership Fast‑paced, team‑based work environment Cutting‑edge technology tools invested to help you get the job done Full‑time or part‑time schedules Competitive pay in the marketplace Essential Functions
Effectively communicate with patients, physicians, and BIOTRONIK employees to provide solutions and support Contact customers to obtain verification of sensitive information prior to product shipment Your Profile
Strong verbal and written communication skills Ability to multitask and prioritize Exceptional judgment in ambiguous situations Calm under pressure in a fast‑moving environment Flexible schedule Love for challenge and continuous improvement Proficient MS Office (Word, Excel) Prior healthcare industry experience a plus Ability to work autonomously Secure home work area Preferred Education and Experience
Bachelor’s degree preferred but not required Phone experience, CRM or cloud‑based phone system experience preferred – especially expertise in talking with patients, health care clinics, hospitals, physicians, and field sales teams Work Environment
This is a remote position, with the option of some in‑person training and support at our Lake Oswego, Oregon office. Physical Demands
This is a largely sedentary role; however, some filing is required. The employee must be able to lift files, open filing cabinets, bend or stand on a stool as necessary, and regularly use hands, fingers, and arms to handle objects and tools. Frequent talking and hearing required. Position Type & Hours
Full‑time and part‑time positions are available. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand. Location
Lake Oswego, Oregon, USA (remote work option available) Equal Opportunity
BIOTRONIK, Inc. is an Equal Opportunity/Affirmative Action Employer, Minority/Female/Disability/Veteran. BIOTRONIK, Inc. believes that diversity leads to strength.
#J-18808-Ljbffr