Overview
Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts .
The Parts Specialist provides high level service to all retail and installer customers and supports store management in assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Greet retail/walk-in customers in a friendly, courteous manner and assist them with merchandise selection.
Assist managers and/or installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by handling calls per company policy, looking up parts, quoting prices, and offering related items and the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
Process exchanges and returns for credit in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, freight receival, stocking, fronting and facing, and cleaning.
Perform daily operational tasks such as processing returns to distribution center, stock adjustments, and inventory cycle counts.
Operate brake lathe and other store test equipment after training and compliance requirements are met.
Provide in-store services for customers where allowed by state/local laws (e.g., install wipers, test batteries and charging systems, diagnose vehicle issues, replace headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Employment Opportunity Information : O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, disability, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require a reasonable accommodation, please contact rar@oreillyauto.com or call 417-862-2674, ext. 68901.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
#J-18808-Ljbffr
Parts Specialist
role at
O'Reilly Auto Parts .
The Parts Specialist provides high level service to all retail and installer customers and supports store management in assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Greet retail/walk-in customers in a friendly, courteous manner and assist them with merchandise selection.
Assist managers and/or installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by handling calls per company policy, looking up parts, quoting prices, and offering related items and the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
Process exchanges and returns for credit in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, freight receival, stocking, fronting and facing, and cleaning.
Perform daily operational tasks such as processing returns to distribution center, stock adjustments, and inventory cycle counts.
Operate brake lathe and other store test equipment after training and compliance requirements are met.
Provide in-store services for customers where allowed by state/local laws (e.g., install wipers, test batteries and charging systems, diagnose vehicle issues, replace headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Employment Opportunity Information : O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, disability, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require a reasonable accommodation, please contact rar@oreillyauto.com or call 417-862-2674, ext. 68901.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
#J-18808-Ljbffr