Arizona Tile
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Customer Service Rep
role at
Arizona Tile .
Arizona Tile is a leading, nationally recognized tile and slab distributor with over 800 employees across more than 10 states. We pride ourselves on offering high-quality products and exceptional service to our customers on the West Coast.
Our Commitment:
Safety-first organization
Competitive pay practices
Comprehensive healthcare benefits for employees and families
H.S.A or H.R.A with company contributions
401k retirement plan with employer match
Career development and training
Employee assistance programs
Paid time off and holiday pay policies
Recognition and awards programs
Family-oriented environment with open communication and team-building events
Position Overview:
As a Customer Service Representative, you will process customer orders, support sales, and deliver outstanding service to ensure the best customer experience.
Key Responsibilities:
Accurately process and enter customer orders using our computerized system.
Provide sales support via in-person, phone, or other communication channels.
Handle special transfer or restock requests, including exceptions and credit requests, in consultation with management.
Collaborate with team members across departments to ensure smooth communication.
Stay informed about product availability, back orders, and supply issues to communicate effectively with customers.
Requirements:
High school diploma or equivalent.
At least 2 years of retail sales experience involving customer interaction; experience with stone or slabs is a plus.
Exceptional customer service skills, proactive problem-solving, and multi-tasking ability.
Attention to detail and accuracy in order processing.
Basic math skills and ability to interpret technical instructions and diagrams.
Forklift certification ability (as needed).
Proficiency in Microsoft Windows and data entry.
Strong communication skills, both written and verbal.
Core values include safety, customer focus, conscientiousness, teamwork, integrity, and friendliness.
Additional Information:
Reports to: Branch Manager
Schedule: Flexible hours, including some weekends and overtime.
Work environment involves moderate noise, possible outdoor work, and handling of materials like grout and chemicals.
Physical requirements include standing, using hands, talking, hearing, and lifting up to 50 lbs.
We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and participate in the E-Verify Program. Reasonable accommodations can be requested through our HR Department.
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Customer Service Rep
role at
Arizona Tile .
Arizona Tile is a leading, nationally recognized tile and slab distributor with over 800 employees across more than 10 states. We pride ourselves on offering high-quality products and exceptional service to our customers on the West Coast.
Our Commitment:
Safety-first organization
Competitive pay practices
Comprehensive healthcare benefits for employees and families
H.S.A or H.R.A with company contributions
401k retirement plan with employer match
Career development and training
Employee assistance programs
Paid time off and holiday pay policies
Recognition and awards programs
Family-oriented environment with open communication and team-building events
Position Overview:
As a Customer Service Representative, you will process customer orders, support sales, and deliver outstanding service to ensure the best customer experience.
Key Responsibilities:
Accurately process and enter customer orders using our computerized system.
Provide sales support via in-person, phone, or other communication channels.
Handle special transfer or restock requests, including exceptions and credit requests, in consultation with management.
Collaborate with team members across departments to ensure smooth communication.
Stay informed about product availability, back orders, and supply issues to communicate effectively with customers.
Requirements:
High school diploma or equivalent.
At least 2 years of retail sales experience involving customer interaction; experience with stone or slabs is a plus.
Exceptional customer service skills, proactive problem-solving, and multi-tasking ability.
Attention to detail and accuracy in order processing.
Basic math skills and ability to interpret technical instructions and diagrams.
Forklift certification ability (as needed).
Proficiency in Microsoft Windows and data entry.
Strong communication skills, both written and verbal.
Core values include safety, customer focus, conscientiousness, teamwork, integrity, and friendliness.
Additional Information:
Reports to: Branch Manager
Schedule: Flexible hours, including some weekends and overtime.
Work environment involves moderate noise, possible outdoor work, and handling of materials like grout and chemicals.
Physical requirements include standing, using hands, talking, hearing, and lifting up to 50 lbs.
We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and participate in the E-Verify Program. Reasonable accommodations can be requested through our HR Department.
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