Globe Life
Part-Time Customer Retention Representative (Remote)
Globe Life, Waco, Texas, United States, 76796
Overview
Join to apply for the
Customer Retention Rep- PT PM - Remote
role at
Globe Life .
At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We strive to foster a caring and innovative culture that enables us to grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview Could you be our next
Part-time
Customer Retention Representative ? American Income Life is looking for a
Part-Time Customer Retention Representative
to join the team. In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage, as well as providing policy maintenance.
This is a remote/work from home position. The schedule is a PT PM shift.
What You Will Do
Answering questions regarding coverage, premium and other policy information.
Composing business letters, communicating effectively through written and verbal communication.
Working independently and making judgment decisions is required.
Making outbound calls to existing policyholders to collect delinquent premium payments.
Reselling the benefits of our policies and providing excellent customer service.
Using various sales techniques to help increase the retention of our policyholders.
Recording policyholder information for reporting and transactional purposes.
Extensive telephone contact and appropriate telephone skills are required.
Discretion and tact must be used in providing service to customers.
Additional production incentive pays after the training period.
Bilingual (Spanish) hourly pay differential.
What You Can Bring
High school diploma or equivalent.
Basic Microsoft Office Skills including Word, Excel and Outlook.
Minimum typing speed of 30 wpm.
Experience in a call center environment preferred.
Some insurance and/or sales experience preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.
How American Income Life Will Support You Looking to continue your career in an environment that values your contribution and invests in your growth? We offer a benefits package designed to help you thrive at American Income Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
Discounted Texas Rangers tickets for a visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Insurance
Referrals increase your chances of interviewing at Globe Life by 2x.
Get notified about new Customer Representative jobs in
Waco, TX .
Other related roles: Customer Service Representative - Remote, Customer Retention Representative - Remote, Sales Administrative Assistant (Entry level).
#J-18808-Ljbffr
Customer Retention Rep- PT PM - Remote
role at
Globe Life .
At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We strive to foster a caring and innovative culture that enables us to grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview Could you be our next
Part-time
Customer Retention Representative ? American Income Life is looking for a
Part-Time Customer Retention Representative
to join the team. In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage, as well as providing policy maintenance.
This is a remote/work from home position. The schedule is a PT PM shift.
What You Will Do
Answering questions regarding coverage, premium and other policy information.
Composing business letters, communicating effectively through written and verbal communication.
Working independently and making judgment decisions is required.
Making outbound calls to existing policyholders to collect delinquent premium payments.
Reselling the benefits of our policies and providing excellent customer service.
Using various sales techniques to help increase the retention of our policyholders.
Recording policyholder information for reporting and transactional purposes.
Extensive telephone contact and appropriate telephone skills are required.
Discretion and tact must be used in providing service to customers.
Additional production incentive pays after the training period.
Bilingual (Spanish) hourly pay differential.
What You Can Bring
High school diploma or equivalent.
Basic Microsoft Office Skills including Word, Excel and Outlook.
Minimum typing speed of 30 wpm.
Experience in a call center environment preferred.
Some insurance and/or sales experience preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.
How American Income Life Will Support You Looking to continue your career in an environment that values your contribution and invests in your growth? We offer a benefits package designed to help you thrive at American Income Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
Discounted Texas Rangers tickets for a visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Insurance
Referrals increase your chances of interviewing at Globe Life by 2x.
Get notified about new Customer Representative jobs in
Waco, TX .
Other related roles: Customer Service Representative - Remote, Customer Retention Representative - Remote, Sales Administrative Assistant (Entry level).
#J-18808-Ljbffr