The TJX Companies, Inc.
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Retail Key Carrier Coordinator
role at
The TJX Companies, Inc.
TJ Maxx offers a dynamic work environment across our global offices, distribution centers, and retail stores, including TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx. This role is part of “The TJX family,” a Fortune 100 company and the world’s leading off‑price retailer.
Job Description The Key Carrier Coordinator is an elevated extension of the Coordinator role. Key carriers alternate between performing coordinator duties and acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends, and exemplifies exceptional customer service.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi‑tasking
Superior communication and organizational skills with attention to detail
1 year retail, 6 months leadership experience
Benefits
Associate discount program
EAP (Employee Assistance Program)
Smoking cessation program
Bereavement leave
401(k) with associate contributions (match based on eligibility)
Child care & cell phone discounts
Pet & legal insurance
Credit union access
Referral bonuses
Medical/dental/vision coverage, HSA, health care FSA
Life insurance, short/long term disability
Paid parental leave
Paid holidays, vacation, sick leave
Auto/home insurance discounts
Scholarship program, adoption assistance
Location 1325 W Walnut Ave, Dalton, GA. (TJ Maxx Store 1106)
Starting pay range: $14.00 to $14.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.
Employment Information Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Equal Employment Opportunity The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The company also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Employment Eligibility Applicants with arrest or conviction records will be considered for employment.
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Retail Key Carrier Coordinator
role at
The TJX Companies, Inc.
TJ Maxx offers a dynamic work environment across our global offices, distribution centers, and retail stores, including TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx. This role is part of “The TJX family,” a Fortune 100 company and the world’s leading off‑price retailer.
Job Description The Key Carrier Coordinator is an elevated extension of the Coordinator role. Key carriers alternate between performing coordinator duties and acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends, and exemplifies exceptional customer service.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi‑tasking
Superior communication and organizational skills with attention to detail
1 year retail, 6 months leadership experience
Benefits
Associate discount program
EAP (Employee Assistance Program)
Smoking cessation program
Bereavement leave
401(k) with associate contributions (match based on eligibility)
Child care & cell phone discounts
Pet & legal insurance
Credit union access
Referral bonuses
Medical/dental/vision coverage, HSA, health care FSA
Life insurance, short/long term disability
Paid parental leave
Paid holidays, vacation, sick leave
Auto/home insurance discounts
Scholarship program, adoption assistance
Location 1325 W Walnut Ave, Dalton, GA. (TJ Maxx Store 1106)
Starting pay range: $14.00 to $14.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.
Employment Information Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Equal Employment Opportunity The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The company also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Employment Eligibility Applicants with arrest or conviction records will be considered for employment.
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