O'Reilly Auto Parts
Role Overview
Parts Specialist
– Join
O'Reilly Auto Parts
and deliver retail and installer customers top‑level service while supporting store management. Essential Responsibilities
Follow company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, etc.). Greet walk‑in customers with a friendly, courteous manner and assist in merchandise selection. Assist managers and installer service specialists with professional customer service as directed. Complete assigned company training relevant to the position. Answer all store phone calls, accurately look up parts and quote prices, recommend premium items, and offer the Low‑Price Guarantee. Maintain and secure the cash drawer, accept cash/checks, accurately make change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner according to company policies. Address and resolve customer complaints in a friendly manner. Assist with daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, and cleaning. Prepare new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after corresponding training. Perform in‑store services for customers (install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.). Occasionally drive a delivery vehicle when business needs dictate; driving record must meet company mandated eligibility requirements. Required Qualifications
Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store simultaneously. Desired Skills & Experience
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth Equal Opportunity & EEO Statement
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details. Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x. Get notified about new Parts Specialist jobs in Bean Station, TN.
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Parts Specialist
– Join
O'Reilly Auto Parts
and deliver retail and installer customers top‑level service while supporting store management. Essential Responsibilities
Follow company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, etc.). Greet walk‑in customers with a friendly, courteous manner and assist in merchandise selection. Assist managers and installer service specialists with professional customer service as directed. Complete assigned company training relevant to the position. Answer all store phone calls, accurately look up parts and quote prices, recommend premium items, and offer the Low‑Price Guarantee. Maintain and secure the cash drawer, accept cash/checks, accurately make change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner according to company policies. Address and resolve customer complaints in a friendly manner. Assist with daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, and cleaning. Prepare new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after corresponding training. Perform in‑store services for customers (install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.). Occasionally drive a delivery vehicle when business needs dictate; driving record must meet company mandated eligibility requirements. Required Qualifications
Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store simultaneously. Desired Skills & Experience
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth Equal Opportunity & EEO Statement
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details. Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x. Get notified about new Parts Specialist jobs in Bean Station, TN.
#J-18808-Ljbffr