HR Prospect LLC
Agent will be a key member of the inbound contact center who will be
responsible for taking inbound calls and completing outbound calls while
listening to the callers needs and working to fulfill the appropriate
sales opportunity for that caller to ensure retention. Agent will be
responsible for fostering customer relationships by building rapport
with the callers and creating a positive customer experience for each
caller. A combination of being an active listener, articulate, product
and sales-oriented, and possessing the ability to communicate plan
information clearly will make an ideal candidate
Essential Responsibilities and Deliverables
Thorough understanding of plans, their benefits and features
Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar
Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution
Maintain our high standard of professionalism and conduct
Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy.
Critical Working Relationships
Work closely with internal Medical Mutual of Ohio and external Consumer customers
Accept feedback from Quality Analysts, supervisors, and other sources
Qualifications, Knowledge, and Skills
Candidate must possess a high school diploma or equivalent
Type 35 wpm without errors
Basic computer skills
Excellent written and verbal communication skills
Professional grammar and ability to read and write English
Excellent listening and comprehension skills with an attention for detail
Multi-tasking (typing while navigating different interfaces and talking)
Availability to work flexible shifts including holidays, weekends and evenings
Experience/Knowledge/Skills
1 year or more call center experience
Prior medical or health insurance experience in Medicare preferred
Knowledge of medical terminology helpful
Measures of Performance
Age
nts are held to but not limited to metrics such as schedule adherence, average handle time, quality scores and conversion etc.
Personal Attributes
Good analytical and problem solving skills
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responsible for taking inbound calls and completing outbound calls while
listening to the callers needs and working to fulfill the appropriate
sales opportunity for that caller to ensure retention. Agent will be
responsible for fostering customer relationships by building rapport
with the callers and creating a positive customer experience for each
caller. A combination of being an active listener, articulate, product
and sales-oriented, and possessing the ability to communicate plan
information clearly will make an ideal candidate
Essential Responsibilities and Deliverables
Thorough understanding of plans, their benefits and features
Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar
Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution
Maintain our high standard of professionalism and conduct
Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy.
Critical Working Relationships
Work closely with internal Medical Mutual of Ohio and external Consumer customers
Accept feedback from Quality Analysts, supervisors, and other sources
Qualifications, Knowledge, and Skills
Candidate must possess a high school diploma or equivalent
Type 35 wpm without errors
Basic computer skills
Excellent written and verbal communication skills
Professional grammar and ability to read and write English
Excellent listening and comprehension skills with an attention for detail
Multi-tasking (typing while navigating different interfaces and talking)
Availability to work flexible shifts including holidays, weekends and evenings
Experience/Knowledge/Skills
1 year or more call center experience
Prior medical or health insurance experience in Medicare preferred
Knowledge of medical terminology helpful
Measures of Performance
Age
nts are held to but not limited to metrics such as schedule adherence, average handle time, quality scores and conversion etc.
Personal Attributes
Good analytical and problem solving skills
#J-18808-Ljbffr