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Parts Specialist
role at
O'Reilly Auto Parts .
The Parts Specialist will provide all retail and installer customers with a high level of service and will support store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them with product selection.
Assist managers and/or installer service specialists with serving professional customers.
Complete assigned company training relevant to the position.
Provide excellent service to callers by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for distribution center shipment, assisting with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity & Accommodation O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431.
Job Details Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industry: Retail
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Parts Specialist
role at
O'Reilly Auto Parts .
The Parts Specialist will provide all retail and installer customers with a high level of service and will support store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them with product selection.
Assist managers and/or installer service specialists with serving professional customers.
Complete assigned company training relevant to the position.
Provide excellent service to callers by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for distribution center shipment, assisting with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity & Accommodation O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431.
Job Details Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industry: Retail
#J-18808-Ljbffr