Belmont University
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Service Desk Technician
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Service Desk Technician
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Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google We are now accepting applications for a qualified Service Desk Technician at Belmont University.
Employment Type
Staff
Internal Job Category
Non-Exempt (Staff)
Full-Time
Department
Service Desk
Hours
37.5
Primary Duties and
Responsibilities:
The role of a service desk technician (SDT) is to consistently deliver excellent technical support in a customer focused environment. The ideal candidate will accept ownership for resolving technical issues, and be able to maintain customer satisfaction while adhering to established service level agreements (SLA).
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person. Use established communication protocol, and resolution procedures to provide a consistent experience to all end-users. Create service ticket for all end-user requests whether they are resolved immediately, or moved to a specialized work queue. Use documented technical resolutions, and ensure newly established technical resolutions are well documented to maintain consistency across the team. Escalate service requests to level two support via ticket system when appropriate. Install and configure a wide variety of hardware/software for end-users. Support campus wide computer rollouts. Setup new end-user accounts, and resolve password issues. Provide prompt and accurate feedback to end-users., Educate end-users on university IT policies. Assist end-users with backing up computer data. Maintain SLA by prioritizing and completing all assigned service tickets. Share information and work collaboratively with other members of the LITS team. The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.
Required Qualifications :
Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to:
Form diverse leaders of character; Equip people to solve the world’s complex problems through teaching, research and service; And be radical champions for helping people and communities flourish. Under general supervision, the SDT will resolve end-user problems, answer questions, and address user concerns. Through the use of active listening skills, and problem diagnosis techniques a SDT will quickly diagnose and resolve technical issues over the phone or in person. Typical tasks include but are not limited to, resolving username/password problems, installing/uninstalling software, verifying proper hardware/software setup, troubleshooting email issues, upgrades, and researching more complex technical issues. A SDT will provide support for Windows/Mac computers as well as a wide variety of mobile computing devices, and other technology. CompTIA A+ certification required. Experience working with a wide variety of Windows operating systems including Windows 7 and Windows 10. Working knowledge of VPN solutions and the ability to troubleshoot issues. Excellent customer service skills, and the ability to work with end-users at all levels of the organization. Ability to work independently and perform as a member of a team when required.
Required Education
Associate’s degree in Computer Science, Information Systems, or other related field required, Bachelor’s degree preferred.
Required Experience
3-5 years work experience, in a service desk environment resolving technical issues for end-users on a wide variety of desktop, laptop, and mobile platforms.
The selected candidate will be required to complete a background check satisfactory to the University.
Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Higher Education Referrals increase your chances of interviewing at Belmont University by 2x Get notified about new Service Desk Technician jobs in
Nashville, TN . Temporary - Computer Lab/Help Desk Technician (Pool)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Service Desk Technician
role at
Belmont University Continue with Google Continue with Google Join to apply for the
Service Desk Technician
role at
Belmont University Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google We are now accepting applications for a qualified Service Desk Technician at Belmont University.
Employment Type
Staff
Internal Job Category
Non-Exempt (Staff)
Full-Time
Department
Service Desk
Hours
37.5
Primary Duties and
Responsibilities:
The role of a service desk technician (SDT) is to consistently deliver excellent technical support in a customer focused environment. The ideal candidate will accept ownership for resolving technical issues, and be able to maintain customer satisfaction while adhering to established service level agreements (SLA).
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person. Use established communication protocol, and resolution procedures to provide a consistent experience to all end-users. Create service ticket for all end-user requests whether they are resolved immediately, or moved to a specialized work queue. Use documented technical resolutions, and ensure newly established technical resolutions are well documented to maintain consistency across the team. Escalate service requests to level two support via ticket system when appropriate. Install and configure a wide variety of hardware/software for end-users. Support campus wide computer rollouts. Setup new end-user accounts, and resolve password issues. Provide prompt and accurate feedback to end-users., Educate end-users on university IT policies. Assist end-users with backing up computer data. Maintain SLA by prioritizing and completing all assigned service tickets. Share information and work collaboratively with other members of the LITS team. The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.
Required Qualifications :
Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to:
Form diverse leaders of character; Equip people to solve the world’s complex problems through teaching, research and service; And be radical champions for helping people and communities flourish. Under general supervision, the SDT will resolve end-user problems, answer questions, and address user concerns. Through the use of active listening skills, and problem diagnosis techniques a SDT will quickly diagnose and resolve technical issues over the phone or in person. Typical tasks include but are not limited to, resolving username/password problems, installing/uninstalling software, verifying proper hardware/software setup, troubleshooting email issues, upgrades, and researching more complex technical issues. A SDT will provide support for Windows/Mac computers as well as a wide variety of mobile computing devices, and other technology. CompTIA A+ certification required. Experience working with a wide variety of Windows operating systems including Windows 7 and Windows 10. Working knowledge of VPN solutions and the ability to troubleshoot issues. Excellent customer service skills, and the ability to work with end-users at all levels of the organization. Ability to work independently and perform as a member of a team when required.
Required Education
Associate’s degree in Computer Science, Information Systems, or other related field required, Bachelor’s degree preferred.
Required Experience
3-5 years work experience, in a service desk environment resolving technical issues for end-users on a wide variety of desktop, laptop, and mobile platforms.
The selected candidate will be required to complete a background check satisfactory to the University.
Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Higher Education Referrals increase your chances of interviewing at Belmont University by 2x Get notified about new Service Desk Technician jobs in
Nashville, TN . Temporary - Computer Lab/Help Desk Technician (Pool)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr