Jazz Aviation LP
Overview
Join to apply for the
Customer Service Agent (PT)
role at
Jazz Aviation LP . Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People. As a Jazz Customer Service Agent, you will be part of a team representing Air Canada Express. In a day, you will greet passengers, assist them with check-in and bag tagging via our web-based computer system, and facilitate the boarding and deplaning of Air Canada passengers at your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be fast-paced during aircraft arrivals and departures; safety and customer service are our top priorities. Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to other Canadian locations when there are open positions, or pursue a management career path! We strive to make our workplace accessible for people with disabilities. If you would benefit from an accommodation during the recruitment process, please let us know at taleosupport@flyjazz.ca. Apply by Date: Sep 10, 2025 • Primary Location: CA-QC-Sept-Îles • Schedule: Part-time • Job Type: Permanent • Shift: Shift Work • Number of Openings: 1 Key Responsibilities
Using an airline computerized system: Make reservations and assess fares. Ticketing and complete daily sales reports. Passenger check-in. Check, weigh the baggage, calculate any excess baggage charges and process payment. Make general passenger announcements. Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch). Provide outstanding customer service answering general inquiries at the airport. Assist passengers requiring special handling. Handle and resolve customer complaints. Departure gate customer service and boarding as well as assisting passengers to and from aircraft. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers. Other related duties as assigned. Additional duties by base
Cargo processing. Handle missing baggage and damaged baggage claims. Jet-way operation. Conduct radio communications with aircraft and record flight information. Qualifications
High school diploma or equivalent. Previous airline experience or post-secondary courses in travel and tourism are definite assets. Minimum one (1) year of customer service experience. General computer experience including the ability to type and navigate the internet; any previous experience using an airline reservation system is considered an asset. Demonstrated judgment and problem-solving ability and effective decision-making skills. Excellent interpersonal, verbal and written communications skills. Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks. If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards. Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment). English language required. French language is considered an asset. Note: Bilingualism is a requirement in some of our stations. Please indicate on your application and resume if you are bilingual in English and French. Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. We celebrate diversity and foster an inclusive culture with safe workspaces. Meeting the needs of our diverse passengers is critical to our success and we strive for a workforce reflective of the communities we serve.
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Join to apply for the
Customer Service Agent (PT)
role at
Jazz Aviation LP . Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People. As a Jazz Customer Service Agent, you will be part of a team representing Air Canada Express. In a day, you will greet passengers, assist them with check-in and bag tagging via our web-based computer system, and facilitate the boarding and deplaning of Air Canada passengers at your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be fast-paced during aircraft arrivals and departures; safety and customer service are our top priorities. Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to other Canadian locations when there are open positions, or pursue a management career path! We strive to make our workplace accessible for people with disabilities. If you would benefit from an accommodation during the recruitment process, please let us know at taleosupport@flyjazz.ca. Apply by Date: Sep 10, 2025 • Primary Location: CA-QC-Sept-Îles • Schedule: Part-time • Job Type: Permanent • Shift: Shift Work • Number of Openings: 1 Key Responsibilities
Using an airline computerized system: Make reservations and assess fares. Ticketing and complete daily sales reports. Passenger check-in. Check, weigh the baggage, calculate any excess baggage charges and process payment. Make general passenger announcements. Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch). Provide outstanding customer service answering general inquiries at the airport. Assist passengers requiring special handling. Handle and resolve customer complaints. Departure gate customer service and boarding as well as assisting passengers to and from aircraft. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers. Other related duties as assigned. Additional duties by base
Cargo processing. Handle missing baggage and damaged baggage claims. Jet-way operation. Conduct radio communications with aircraft and record flight information. Qualifications
High school diploma or equivalent. Previous airline experience or post-secondary courses in travel and tourism are definite assets. Minimum one (1) year of customer service experience. General computer experience including the ability to type and navigate the internet; any previous experience using an airline reservation system is considered an asset. Demonstrated judgment and problem-solving ability and effective decision-making skills. Excellent interpersonal, verbal and written communications skills. Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks. If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards. Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment). English language required. French language is considered an asset. Note: Bilingualism is a requirement in some of our stations. Please indicate on your application and resume if you are bilingual in English and French. Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. We celebrate diversity and foster an inclusive culture with safe workspaces. Meeting the needs of our diverse passengers is critical to our success and we strive for a workforce reflective of the communities we serve.
#J-18808-Ljbffr