Bilingual IT Help Desk Specialist (English/Spanish)

An established industry player is seeking a Bilingual IT Help Desk Customer Service Representative to provide exceptional IT support to clients in the Field and Scientific divisions. This role involves managing inbound requests across various channels, creating and documenting tickets, and troubleshooting complex issues. The ideal candidate will be fluent in both English and Spanish, possess strong customer service skills, and have a basic understanding of ITIL Framework. Join a dynamic team where your contributions will enhance service delivery and foster a collaborative environment. Flexibility in working hours is required, ensuring you can meet the needs of the business. #J-18808-Ljbffr