Member Service Representative - Bilingual
S3 Shared Service Solutions, LLC, Raleigh, North Carolina, United States
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Member Service Representative - Bilingual
role at
S3 Shared Service Solutions, LLC
2 weeks ago Be among the first 25 applicants
Member Service Representative- Bilingual
The bilingual Member Service Representative will be part of our talented remote Contact Center team. They are trained to answer calls in all queues and assist both English and Spanish speaking callers with questions regarding membership, banking products, services, and rates, aiming to exceed member expectations with every interaction. The role also involves assisting Spanish speaking callers when escalating or transferring to other departments to ensure service issues are resolved. We pride ourselves on delivering world-class service in a collaborative and supportive team environment. Success depends on employees who are self-motivated, dependable, adaptable, team players, and member-focused.
S3 STAR Values
Service
Teamwork
Attitude
Results
Location: Remote
Top Job Responsibilities
Answer calls using knowledge of credit union products, data systems, and web applications to assist both English and Spanish speaking members and non-members.
Complete member verification, review accounts, relay policies, and communicate with management or other teams to resolve service issues remotely.
Handle calls related to all queues including digital, cards, and loans, and process transactions.
Translate and facilitate conversations between Spanish speaking callers and other departments as needed.
Qualifications & Skills
Bilingual in English/Spanish (conversational Spanish with basic banking/financial terminology preferred).
6 months of customer service experience preferred.
Excellent communication skills.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Capable of working independently and prioritizing tasks.
Proficient in using multiple platforms and software simultaneously.
Experience in remote work with dual monitors is a plus.
Works well in structured, procedure-driven roles.
Perks And Benefits
Group medical, dental, and vision insurance
Generous Paid Time Off
Up to 11 Paid Holidays per year
401(k) with employer match
Employee referral and wellness programs
Salary: $21.23/hour
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Member Service Representative - Bilingual
role at
S3 Shared Service Solutions, LLC
2 weeks ago Be among the first 25 applicants
Member Service Representative- Bilingual
The bilingual Member Service Representative will be part of our talented remote Contact Center team. They are trained to answer calls in all queues and assist both English and Spanish speaking callers with questions regarding membership, banking products, services, and rates, aiming to exceed member expectations with every interaction. The role also involves assisting Spanish speaking callers when escalating or transferring to other departments to ensure service issues are resolved. We pride ourselves on delivering world-class service in a collaborative and supportive team environment. Success depends on employees who are self-motivated, dependable, adaptable, team players, and member-focused.
S3 STAR Values
Service
Teamwork
Attitude
Results
Location: Remote
Top Job Responsibilities
Answer calls using knowledge of credit union products, data systems, and web applications to assist both English and Spanish speaking members and non-members.
Complete member verification, review accounts, relay policies, and communicate with management or other teams to resolve service issues remotely.
Handle calls related to all queues including digital, cards, and loans, and process transactions.
Translate and facilitate conversations between Spanish speaking callers and other departments as needed.
Qualifications & Skills
Bilingual in English/Spanish (conversational Spanish with basic banking/financial terminology preferred).
6 months of customer service experience preferred.
Excellent communication skills.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Capable of working independently and prioritizing tasks.
Proficient in using multiple platforms and software simultaneously.
Experience in remote work with dual monitors is a plus.
Works well in structured, procedure-driven roles.
Perks And Benefits
Group medical, dental, and vision insurance
Generous Paid Time Off
Up to 11 Paid Holidays per year
401(k) with employer match
Employee referral and wellness programs
Salary: $21.23/hour
#J-18808-Ljbffr