Member Services Representative - Bilingual Spanish (Ext. Hours)
Building Service 32BJ Benefit Funds, New York, New York, us, 10261
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Member Services Representative - Bilingual Spanish (Ext. Hours)
role at
Building Service 32BJ Benefit Funds .
Compensation Base pay range: $54,964.76/yr – $54,964.76/yr.
Annual Salary Clarification:
Non-Bilingual: $52,964.76; Bilingual: $54,964.76 (per Collective Bargaining Agreement).
Benefits
Competitive Salary coupled with a great work/life balance
Prime Location – Flatiron District in Manhattan (NYC)
Comprehensive Health Package (medical, dental & vision) with no employee contribution for a family plan
Pension Benefit with monthly employer contributions
Retirement Benefit – 3% 401K employer contributions
Tuition Reimbursement Program
Paid Time Off (vacation, personal, sick days)
Federal Paid Holidays – up to 11 days off with pay
And more...
Work Hours & Shift 35 Total hours: Tuesday‑Friday 12:00 pm‑8:00 pm and Saturday 9:00 am‑5:00 pm.
FLSA Status:
Non‑Exempt (eligible for OT per business needs).
Company Overview Building Services 32BJ Benefit Funds is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high‑quality benefits and services.
Essential Duties and Responsibilities
Collect and analyze data/information to resolve problems in real time at high volume standards.
Provide customer service to participants, resolving eligibility or Fund benefit issues.
Display proficiency with all processing systems: eligibility process, Health benefits system, COOL/V3/DYNAMICS system, CRM/WF, and vendor systems.
Handle inquiries through vendors, Medical, Optical, Pharmacy, Dental, and Employee Assistance.
Follow workflows to resolve participant questions and ensure compliance with MSR Quality measurement objectives and performance standards.
Analyze and interpret customer phone and written correspondence, operating computers with multiple information screens.
Maintain own inventory of work accumulated through participant interactions and inquiries, including complaints or eligibility, enrollment, benefits, claims, and Pension related issues.
Perform any other relevant duties as requested or assigned.
Qualifications
High School diploma; some college preferred. Health Care, Employee Benefits, and/or Customer Service experience strongly preferred.
Strong computer skills with proficiency in Excel, Word, Outlook, and Windows.
Detailed knowledge of benefits as displayed in training and examined through subject matter experts, utilizing OneView, vendor systems, COOL/V3/DYNAMICS, and CRM processing system.
Ability to prioritize work, meet deadlines, and manipulate multiple software programs and macros simultaneously.
Strong analytical, problem‑solving, and decision‑making skills.
Excellent organizational, prioritizing, and multitasking abilities.
Experience working directly with customers and demonstrating customer service orientation.
Bilingual language skills are a plus; fluent in Spanish required for the role.
Reasoning ability above average; no disciplinary actions.
Core Interpersonal Skills
Strong oral and written communication.
Demonstrated customer service orientation.
Effective operation in a fast‑paced work environment.
Excellent listening, detail orientation, and organizational skills.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Civic and Social Organizations
Referrals increase your chances of interviewing at Building Service 32BJ Benefit Funds by 2x.
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Member Services Representative - Bilingual Spanish (Ext. Hours)
role at
Building Service 32BJ Benefit Funds .
Compensation Base pay range: $54,964.76/yr – $54,964.76/yr.
Annual Salary Clarification:
Non-Bilingual: $52,964.76; Bilingual: $54,964.76 (per Collective Bargaining Agreement).
Benefits
Competitive Salary coupled with a great work/life balance
Prime Location – Flatiron District in Manhattan (NYC)
Comprehensive Health Package (medical, dental & vision) with no employee contribution for a family plan
Pension Benefit with monthly employer contributions
Retirement Benefit – 3% 401K employer contributions
Tuition Reimbursement Program
Paid Time Off (vacation, personal, sick days)
Federal Paid Holidays – up to 11 days off with pay
And more...
Work Hours & Shift 35 Total hours: Tuesday‑Friday 12:00 pm‑8:00 pm and Saturday 9:00 am‑5:00 pm.
FLSA Status:
Non‑Exempt (eligible for OT per business needs).
Company Overview Building Services 32BJ Benefit Funds is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high‑quality benefits and services.
Essential Duties and Responsibilities
Collect and analyze data/information to resolve problems in real time at high volume standards.
Provide customer service to participants, resolving eligibility or Fund benefit issues.
Display proficiency with all processing systems: eligibility process, Health benefits system, COOL/V3/DYNAMICS system, CRM/WF, and vendor systems.
Handle inquiries through vendors, Medical, Optical, Pharmacy, Dental, and Employee Assistance.
Follow workflows to resolve participant questions and ensure compliance with MSR Quality measurement objectives and performance standards.
Analyze and interpret customer phone and written correspondence, operating computers with multiple information screens.
Maintain own inventory of work accumulated through participant interactions and inquiries, including complaints or eligibility, enrollment, benefits, claims, and Pension related issues.
Perform any other relevant duties as requested or assigned.
Qualifications
High School diploma; some college preferred. Health Care, Employee Benefits, and/or Customer Service experience strongly preferred.
Strong computer skills with proficiency in Excel, Word, Outlook, and Windows.
Detailed knowledge of benefits as displayed in training and examined through subject matter experts, utilizing OneView, vendor systems, COOL/V3/DYNAMICS, and CRM processing system.
Ability to prioritize work, meet deadlines, and manipulate multiple software programs and macros simultaneously.
Strong analytical, problem‑solving, and decision‑making skills.
Excellent organizational, prioritizing, and multitasking abilities.
Experience working directly with customers and demonstrating customer service orientation.
Bilingual language skills are a plus; fluent in Spanish required for the role.
Reasoning ability above average; no disciplinary actions.
Core Interpersonal Skills
Strong oral and written communication.
Demonstrated customer service orientation.
Effective operation in a fast‑paced work environment.
Excellent listening, detail orientation, and organizational skills.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Civic and Social Organizations
Referrals increase your chances of interviewing at Building Service 32BJ Benefit Funds by 2x.
#J-18808-Ljbffr