Boxer Property
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Helpdesk Specialist
role at
Boxer Property . This role serves as the first point of contact for technical support across all U.S.-based Boxer Property corporate and management offices.
The Help Desk Specialist provides assistance for desktop systems, applications, building technology systems, and ensures timely support to minimize downtime.
Duties & Responsibilities
Technical Support
Provide first-level support for end-users via ticketing system, phone or email
Diagnose and resolve desktop, laptop and software issues within defined SLAs
Support and configure Microsoft 365, Teams and related collaboration tools
Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting
Create and manage Active Directory and Azure AD user accounts and permissions
Manage company cell phone accounts, configuration and unified deployment
Perform adds, moves and changes for softphones using Microsoft Teams and 8x8
Collaborate with vendors to resolve internet, fax or circuit-related issues
Travel to local business offices to perform onsite support and maintenance
Management Offices & Building Systems Maintenance
Conduct routine maintenance on desktops, laptops and network-connected systems
Apply security patches, firmware updates and configuration changes
Monitor and respond to alerts from Intune, endpoint protection and monitoring tools
Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms
Maintain documentation for hardware, software and building system configurations
User Training and Documentation
Develop and maintain user guides, quick reference materials and FAQs
Conduct onboarding sessions and IT orientation for new hires
Maintain internal SOPs and contribute to process improvement initiatives
Reporting and Analysis
Track and analyze help desk ticket trends and performance metrics
Participate in IT inventory management activities
Recommend system enhancements based on recurring issues
Generate reports for management on service response and resolution times
Education & Training
Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
Certifications such as CompTIA A+, ITIL, or Microsoft 365/Intune Administrator are advantageous
Knowledge & Skills
Strong technical troubleshooting and analytical skills
Proficiency with Microsoft 365, Teams and Intune
Familiarity with Access Control and Video Surveillance systems
Excellent written and verbal communication skills
Ability to manage multiple tasks in a fast-paced environment
Experience with network fundamentals, including LAN/WAN and Wi-Fi
Proactive, detail-oriented and team-focused
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
#J-18808-Ljbffr
Helpdesk Specialist
role at
Boxer Property . This role serves as the first point of contact for technical support across all U.S.-based Boxer Property corporate and management offices.
The Help Desk Specialist provides assistance for desktop systems, applications, building technology systems, and ensures timely support to minimize downtime.
Duties & Responsibilities
Technical Support
Provide first-level support for end-users via ticketing system, phone or email
Diagnose and resolve desktop, laptop and software issues within defined SLAs
Support and configure Microsoft 365, Teams and related collaboration tools
Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting
Create and manage Active Directory and Azure AD user accounts and permissions
Manage company cell phone accounts, configuration and unified deployment
Perform adds, moves and changes for softphones using Microsoft Teams and 8x8
Collaborate with vendors to resolve internet, fax or circuit-related issues
Travel to local business offices to perform onsite support and maintenance
Management Offices & Building Systems Maintenance
Conduct routine maintenance on desktops, laptops and network-connected systems
Apply security patches, firmware updates and configuration changes
Monitor and respond to alerts from Intune, endpoint protection and monitoring tools
Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms
Maintain documentation for hardware, software and building system configurations
User Training and Documentation
Develop and maintain user guides, quick reference materials and FAQs
Conduct onboarding sessions and IT orientation for new hires
Maintain internal SOPs and contribute to process improvement initiatives
Reporting and Analysis
Track and analyze help desk ticket trends and performance metrics
Participate in IT inventory management activities
Recommend system enhancements based on recurring issues
Generate reports for management on service response and resolution times
Education & Training
Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
Certifications such as CompTIA A+, ITIL, or Microsoft 365/Intune Administrator are advantageous
Knowledge & Skills
Strong technical troubleshooting and analytical skills
Proficiency with Microsoft 365, Teams and Intune
Familiarity with Access Control and Video Surveillance systems
Excellent written and verbal communication skills
Ability to manage multiple tasks in a fast-paced environment
Experience with network fundamentals, including LAN/WAN and Wi-Fi
Proactive, detail-oriented and team-focused
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
#J-18808-Ljbffr