Fotona is a globally recognized company, providing award‑winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
Fotona is seeking a
Service Solutions Advisor
to join our team at our U.S. headquarters in Irving, Texas. This newly created role will be a key team player in the Service Department, leading the extended warranty, service agreement, and periodic maintenance sales initiatives and providing support for our customers across the United States.
In this role, you will be the key driver in boosting sales for extended warranties, service agreements, and maintenance plans for our high‑end medical equipment. You will connect with a large portfolio of existing customers weekly, building relationships and proactively addressing their needs. This involves monitoring contracts and detailed documentation to share best practices with the larger customer service team. Beyond sales, you will receive training to diagnose basic laser system issues and will provide essential support during our transition to a new ERP system, ensuring accurate contract data entry.
This person will succeed in the role by employing a strong combination of exceptional customer service, team collaboration, and dedication.
Key Responsibilities
Drive meaningful sales growth in extended warranties, service agreements, and periodic maintenance for high‑end medical equipment
Connect with 150 – 250 existing customers per week by developing and maintaining a call log (no cold calls required)
Monitor all existing contracts, proactively engaging with customers
Document your “wins” and “fails” to develop best practices and facilitate continuous improvement
Lead and mentor other representatives in the department, fostering a collaborative environment and employee development
Manage all responsibilities of the Customer Service Representative including diagnosing basic laser system issues (training available)
Support the transition to a new ERP system including accurate entry of contract data
Skills and Abilities
Motivated: Proactive approach and able to work well with little direct supervision, achieving and exceeding sales targets
Communicative: Active listener and clear, articulate speaker who interacts effectively with doctors, their staff, and technical personnel
Curious: Aptitude with technology and electronics, curiosity about new products and approaches, get‑to‑know‑how‑it‑works attitude, strong problem‑solving skills and troubleshooting knack
Organized: Good at planning work, staying organized and prioritizing tasks to meet deadlines, gets a lot done without wasting time or resources
Follow‑Through: Determined, does not give up easily, even when faced with challenges, prioritizes keeping promises and commitments
Enthusiastic: Passion and excitement over work with an infectious can‑do attitude
Team Player and Leader: Reaches out to peers and cooperates with supervisors to establish a collaborative working environment that shares best practices
Set High Standards: Track record of working hard, creating and executing on continuous improvement opportunities, demonstrates how to do the right thing even when it’s difficult
Requirements
5+ years in B2B sales, inside sales, technical support, and/or customer service for high‑ticket items
Demonstrated success in driving growth through selling warranties, service agreements, and periodic maintenance plans
Physical ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and work at a computer, sit for extended periods
Bachelor’s degree preferred
Compensation
Competitive pay based on experience
Excellent benefits package including Medical, Dental, Vision, and Life & AD&D Insurance
401(k) with matching
Opportunity to develop and grow a career within a fast‑growing, industry‑leading company
Fotona is proud to be an equal‑opportunity employer
#J-18808-Ljbffr
Fotona is seeking a
Service Solutions Advisor
to join our team at our U.S. headquarters in Irving, Texas. This newly created role will be a key team player in the Service Department, leading the extended warranty, service agreement, and periodic maintenance sales initiatives and providing support for our customers across the United States.
In this role, you will be the key driver in boosting sales for extended warranties, service agreements, and maintenance plans for our high‑end medical equipment. You will connect with a large portfolio of existing customers weekly, building relationships and proactively addressing their needs. This involves monitoring contracts and detailed documentation to share best practices with the larger customer service team. Beyond sales, you will receive training to diagnose basic laser system issues and will provide essential support during our transition to a new ERP system, ensuring accurate contract data entry.
This person will succeed in the role by employing a strong combination of exceptional customer service, team collaboration, and dedication.
Key Responsibilities
Drive meaningful sales growth in extended warranties, service agreements, and periodic maintenance for high‑end medical equipment
Connect with 150 – 250 existing customers per week by developing and maintaining a call log (no cold calls required)
Monitor all existing contracts, proactively engaging with customers
Document your “wins” and “fails” to develop best practices and facilitate continuous improvement
Lead and mentor other representatives in the department, fostering a collaborative environment and employee development
Manage all responsibilities of the Customer Service Representative including diagnosing basic laser system issues (training available)
Support the transition to a new ERP system including accurate entry of contract data
Skills and Abilities
Motivated: Proactive approach and able to work well with little direct supervision, achieving and exceeding sales targets
Communicative: Active listener and clear, articulate speaker who interacts effectively with doctors, their staff, and technical personnel
Curious: Aptitude with technology and electronics, curiosity about new products and approaches, get‑to‑know‑how‑it‑works attitude, strong problem‑solving skills and troubleshooting knack
Organized: Good at planning work, staying organized and prioritizing tasks to meet deadlines, gets a lot done without wasting time or resources
Follow‑Through: Determined, does not give up easily, even when faced with challenges, prioritizes keeping promises and commitments
Enthusiastic: Passion and excitement over work with an infectious can‑do attitude
Team Player and Leader: Reaches out to peers and cooperates with supervisors to establish a collaborative working environment that shares best practices
Set High Standards: Track record of working hard, creating and executing on continuous improvement opportunities, demonstrates how to do the right thing even when it’s difficult
Requirements
5+ years in B2B sales, inside sales, technical support, and/or customer service for high‑ticket items
Demonstrated success in driving growth through selling warranties, service agreements, and periodic maintenance plans
Physical ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and work at a computer, sit for extended periods
Bachelor’s degree preferred
Compensation
Competitive pay based on experience
Excellent benefits package including Medical, Dental, Vision, and Life & AD&D Insurance
401(k) with matching
Opportunity to develop and grow a career within a fast‑growing, industry‑leading company
Fotona is proud to be an equal‑opportunity employer
#J-18808-Ljbffr