Overview
Community Outreach Liaison - ABA Centers of America | Lancaster, PA Are you a high-performance business-development professional with proven healthcare experience who knows how to get past gatekeepers and win over doctors and healthcare decision-makers? We are a growing company that makes a real difference in the lives of kids with autism and their families. Join our mission to reduce long waiting times for autism diagnosis and ABA therapy. As a Community Outreach Liaison, you will generate leads and build strong relationships with families and local organizations.
What You'll Do Community Engagement and Education
Develop and implement targeted education and awareness campaigns about ABA services
Organize and participate in quality-focused community events such as educational workshops, healthcare expos, and support groups
Serve as an educational resource for community stakeholders, including healthcare providers, schools, and families
Partner with community organizations to distribute educational materials and increase program visibility
Conduct scheduled visits to referral sources, including:
Pediatricians' offices
Neurologists' offices
Speech therapy centers
Occupational therapy clinics
Play centers
Schools and educational institutions
Family medicine practices
Children's hospitals and healthcare systems
Referral Management and Stakeholder Networking
Conduct 8-10 scheduled site visits per day to referral sources such as healthcare providers, schools, and community organizations
Log all visits with comprehensive notes in Salesforce, detailing key points of discussion, follow-ups, and next steps
Foster strong, ongoing relationships through regular communication, ensuring the development of trust and service transparency
Engage in meaningful relationship-building conversations during visits to understand referral needs and service improvements
Event Planning and Execution
Plan and execute educational events, focusing on outreach quality rather than quantity
Coordinate with community partners to create impactful, information-driven events
Track event performance and identify key takeaways to adjust future event planning strategies
Reporting, Follow-Up, and Post-Communication
Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications
Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results
Ensure that all inquiries and referral requests are addressed within 24-48 hours
Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps
Requirements
Bachelor's degree in Communications, Marketing, Business Administration, Social Work, or a related field
Minimum of 4+ years of experience in community outreach, healthcare education, or account management
Proven track record in organizing successful community events focused on education and outreach
Strong interpersonal and communication skills to connect with diverse community stakeholders
Ability to manage multiple tasks independently while meeting performance goals
Proficiency in CRM tools (e.g., Salesforce) and office productivity software
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long-term disability, and life insurance
Generous 401(k) with up to 6% employer match
Potential production bonus
About ABA Centers of America ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We value compassion, expertise, and dedication to supporting our clinical team members.
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.
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Community Outreach Liaison - ABA Centers of America | Lancaster, PA Are you a high-performance business-development professional with proven healthcare experience who knows how to get past gatekeepers and win over doctors and healthcare decision-makers? We are a growing company that makes a real difference in the lives of kids with autism and their families. Join our mission to reduce long waiting times for autism diagnosis and ABA therapy. As a Community Outreach Liaison, you will generate leads and build strong relationships with families and local organizations.
What You'll Do Community Engagement and Education
Develop and implement targeted education and awareness campaigns about ABA services
Organize and participate in quality-focused community events such as educational workshops, healthcare expos, and support groups
Serve as an educational resource for community stakeholders, including healthcare providers, schools, and families
Partner with community organizations to distribute educational materials and increase program visibility
Conduct scheduled visits to referral sources, including:
Pediatricians' offices
Neurologists' offices
Speech therapy centers
Occupational therapy clinics
Play centers
Schools and educational institutions
Family medicine practices
Children's hospitals and healthcare systems
Referral Management and Stakeholder Networking
Conduct 8-10 scheduled site visits per day to referral sources such as healthcare providers, schools, and community organizations
Log all visits with comprehensive notes in Salesforce, detailing key points of discussion, follow-ups, and next steps
Foster strong, ongoing relationships through regular communication, ensuring the development of trust and service transparency
Engage in meaningful relationship-building conversations during visits to understand referral needs and service improvements
Event Planning and Execution
Plan and execute educational events, focusing on outreach quality rather than quantity
Coordinate with community partners to create impactful, information-driven events
Track event performance and identify key takeaways to adjust future event planning strategies
Reporting, Follow-Up, and Post-Communication
Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications
Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results
Ensure that all inquiries and referral requests are addressed within 24-48 hours
Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps
Requirements
Bachelor's degree in Communications, Marketing, Business Administration, Social Work, or a related field
Minimum of 4+ years of experience in community outreach, healthcare education, or account management
Proven track record in organizing successful community events focused on education and outreach
Strong interpersonal and communication skills to connect with diverse community stakeholders
Ability to manage multiple tasks independently while meeting performance goals
Proficiency in CRM tools (e.g., Salesforce) and office productivity software
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long-term disability, and life insurance
Generous 401(k) with up to 6% employer match
Potential production bonus
About ABA Centers of America ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We value compassion, expertise, and dedication to supporting our clinical team members.
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.
#J-18808-Ljbffr