Volunteer Engagement Coordinator

Organization Habitat for Humanity of Greater Charlottesville Habitat for Humanity of Greater Charlottesville is seeking a Volunteer Engagement Coordinator (VEC) as the welcoming, energetic, first impression of HFHGC and is based primarily at The Habitat Store. The VEC works primarily to effectively recruit, train, supervise, acknowledge, and retain a solid volunteer base to support the affiliate’s store volunteer program. The VEC is tasked with implementing and managing a strong volunteer program and customer engagement at The Habitat Store. The VEC also strategically develops volunteers as advocates who are able to communicate HFHGC organizational mission, the realities of the affordable housing crisis in Charlottesville, and the impact of HFHI’s work globally. The scheduled work week for this position is Tuesday – Saturday with the potential for minor variations. Job Duties

DUTIES AND RESPONSIBILITIES: Be knowledgeable about Habitat’s mission and convey it effectively Create exceptional experiences for all volunteers from the moment they express interest in HFHGC, during their scheduled service, and beyond Ensure retention of volunteers through productive use of their skills/interests/time Support, recruitment, scheduling, and coordinating Habitat Store volunteers in partnership with the onsite Store Manager as well as facilitating new volunteer orientations, helping to lead special groups and projects at the store Develop consistent volunteer engagement and opportunities for youth aged 12-16 Lead and support neurodivergent volunteers by creating an inclusive environment, aligning strengths with meaningful tasks that promote engagement and personal growth Organize recognition initiatives and events to engage volunteers, highlighting their impact and dedication Work with Marketing Coordinator to post volunteer opportunities, updates, and recognition on affiliate social media regularly Collaborate with the Volunteer Engagement Manager to ensure accurate documentation of volunteer hours and co-design initiatives that drive engagement and retention throughout the program Adhere to established safety procedures and ensure safe environment for customers, donors, staff, and volunteers Provide friendly and personalized customer service on sales floor to drive sales and ensure optimal customer/donor experience Skills Required

The Volunteer Engagement Coordinator is a results-driven individual with at least 2 years experience in customer service, hospitality, community outreach, or volunteer engagement. The ideal candidate will hold a high school diploma and will also have/be: Commitment to Habitat for Humanity’s mission of service to others Knowledge of and/or interest in affordable housing solutions Excellent writing and communications skills Public speaking experience/comfort High level of creative and strategic thinking skills Strong discretion and judgment Demonstrated ability to multi-task, plan, organize, and implement projects and meet deadlines with high quality work Command knowledge of Google Suite Professional demeanor and attitude at all times befitting a public representative of HFHGC Experience with online communications and social media management Strong initiative, willingness to work as part of a team as well as independently Ability to remain calm and focused in a constantly changing environment Experience working for a non‑profit preferred, but not mandatory Physical Requirements

Prolonged periods sitting at a desk and working on a computer. Prolonged periods of talking and standing. Ability and willingness to travel locally, if/as needed. Must be able to lift up to 25 pounds at times. Work Schedule

The Volunteer Engagement Coordinator is an in-person position and the scheduled work week for this position is Tuesday – Saturday with the potential for minor variations.

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