Detroit Foundation Hotel
Apparatus Room Server Assistant/Food Runner (PT)
Detroit Foundation Hotel, Detroit, Michigan, United States, 48228
SERVER ASSISTANT/ FOOD RUNNER POSITION PROFILE
Reports to: Restaurant Manager, Position is Non-Exempt
WHO WE ARE Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who we are, where they live and who we serve.
The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.
The hotel is managed by Aparium, which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter.
THE ROLE The Restaurant Server Assistant/ Food Runner reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time and assist customers. As the Server Assistant/ Food Runner you will be responsible for creating memorable guest experiences.
All our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.
WHAT YOU WILL DO
Deliver exceptional service consistently
Follow service guidelines
Clean, set and re-set tables continuously, assuming responsibility for station, tables, and side duties.
Be able to thoroughly explain menu items and make recommendations
Serve water, bread and coffee
Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times.
Perform set up duties as requested to include side stations, storage areas and food staging area.
Fold napkins for meal period to maintain an adequate supply.
Help in all other food and beverage departments when needed
Answer telephone promptly and properly being polite, courteous, and friendly
Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
Anticipate and service of guest’s needs
Serve and clear food and beverage items in an unobtrusive and professional manner
Be familiar with the menus, including preparation, ingredients, and description
Be familiar with the wine list and in wine and beverage service including stemware used
Complete opening and closing side work as assigned and have all tables set according to standard
Present menus and explanations for all menu items as well as specials of the day
Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings
Carry trays, bus, and reset tables with linen, china, glass, and silver
Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
Recognize and address potential intoxicated, disruptive, or undesirable guests
Stock linen, china, silver, and glassware for service
Ensure all silver equipment is in good condition and polished
Install buffets and brunch tables as well as set-up of food items and displays
Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
Work closely and communicate with the kitchen associates
Assist in table side service
Serve any dishes to guests while explaining the contents and preparation
Properly clear and crumb tables according
Offer coffee or tea and serve any requested
Breakdown any buffets, displays or side stations when needed
Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
Recognize regular guests and to greet them by their name
Make the guest feel comfortable and at ease in his/her room (Room Service)
Keep accurate control of guest checks, credit vouchers, currency and posting procedures
Record all guest charges, gratuities, and cash transactions accurately
Set up orders on trays and tables and transport them to guest floors and rooms.
Remove trays and tables from guest rooms and corridors
Handle “Do Not Disturb” rooms (i.e. guest does not answer, or the wrong items were delivered or items that were forgotten)
Conduct oneself in a professional manner at all times to reflect the hotel high standards
Maintain a good working relationship with other associates
Respond properly in any hotel emergency or safety situation
Move chairs and tables
WHAT YOU WILL NEED
Good reading, writing and oral proficiency in the English language
Must have a high school education or equivalent experience
Minimum of 2 years of food and beverage experience
Able to work well unsupervised
Able to work alone without direct supervision
Demonstrate high degree of drive and determination
Constantly recommend service and product improvement to better the operation
Keep the work area clean and tidy at all times
Attend all required meetings
Follow proper payroll and uniform procedures
Properly handle and report associate and guest accidentsMaintain complete knowledge of and comply with all hotel and departmental polices/service procedures/standards
Assist with responsibilities and duties in other departments and as assigned by management
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
Partake in a positive work ethic and surrounding environment
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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WHO WE ARE Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who we are, where they live and who we serve.
The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.
The hotel is managed by Aparium, which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter.
THE ROLE The Restaurant Server Assistant/ Food Runner reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time and assist customers. As the Server Assistant/ Food Runner you will be responsible for creating memorable guest experiences.
All our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.
WHAT YOU WILL DO
Deliver exceptional service consistently
Follow service guidelines
Clean, set and re-set tables continuously, assuming responsibility for station, tables, and side duties.
Be able to thoroughly explain menu items and make recommendations
Serve water, bread and coffee
Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times.
Perform set up duties as requested to include side stations, storage areas and food staging area.
Fold napkins for meal period to maintain an adequate supply.
Help in all other food and beverage departments when needed
Answer telephone promptly and properly being polite, courteous, and friendly
Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
Anticipate and service of guest’s needs
Serve and clear food and beverage items in an unobtrusive and professional manner
Be familiar with the menus, including preparation, ingredients, and description
Be familiar with the wine list and in wine and beverage service including stemware used
Complete opening and closing side work as assigned and have all tables set according to standard
Present menus and explanations for all menu items as well as specials of the day
Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings
Carry trays, bus, and reset tables with linen, china, glass, and silver
Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
Recognize and address potential intoxicated, disruptive, or undesirable guests
Stock linen, china, silver, and glassware for service
Ensure all silver equipment is in good condition and polished
Install buffets and brunch tables as well as set-up of food items and displays
Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
Work closely and communicate with the kitchen associates
Assist in table side service
Serve any dishes to guests while explaining the contents and preparation
Properly clear and crumb tables according
Offer coffee or tea and serve any requested
Breakdown any buffets, displays or side stations when needed
Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
Recognize regular guests and to greet them by their name
Make the guest feel comfortable and at ease in his/her room (Room Service)
Keep accurate control of guest checks, credit vouchers, currency and posting procedures
Record all guest charges, gratuities, and cash transactions accurately
Set up orders on trays and tables and transport them to guest floors and rooms.
Remove trays and tables from guest rooms and corridors
Handle “Do Not Disturb” rooms (i.e. guest does not answer, or the wrong items were delivered or items that were forgotten)
Conduct oneself in a professional manner at all times to reflect the hotel high standards
Maintain a good working relationship with other associates
Respond properly in any hotel emergency or safety situation
Move chairs and tables
WHAT YOU WILL NEED
Good reading, writing and oral proficiency in the English language
Must have a high school education or equivalent experience
Minimum of 2 years of food and beverage experience
Able to work well unsupervised
Able to work alone without direct supervision
Demonstrate high degree of drive and determination
Constantly recommend service and product improvement to better the operation
Keep the work area clean and tidy at all times
Attend all required meetings
Follow proper payroll and uniform procedures
Properly handle and report associate and guest accidentsMaintain complete knowledge of and comply with all hotel and departmental polices/service procedures/standards
Assist with responsibilities and duties in other departments and as assigned by management
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
Partake in a positive work ethic and surrounding environment
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
#J-18808-Ljbffr