MCR Hotels
Join to apply for the
Steward/Dishwasher, Kitchen
role at
MCR Hotels
1 day ago Be among the first 25 applicants
Join to apply for the
Steward/Dishwasher, Kitchen
role at
MCR Hotels
Hilton Miami Blue Lagoon
SECTION ONE: MCR Universal Role Standards
Executive Summary
CLEANLINESS and FRIENDLINESS!
Hilton Miami Blue Lagoon
SECTION ONE: MCR Universal Role Standards
Executive Summary
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: all Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.
Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: Role Specific Duties and Expectations
The Steward/Dishwasher is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses.
Responsibilities
Prioritizing loads of different types of crockery and kitchenware.
Hand-washing dishes that may not fit in the dishwasher.
Loading & unloading the dishwasher.
Placing dishes to dry.
Sorting & putting away clean dishes and cutlery.
Prep work.
Taking garbage and trash to dumpster area.
Some bussing of tables may be required.
Washing work areas, refrigerators, cooking equipment, walls, and floors.
Assembling, maintaining, and breaking down the dish machine.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.) \ Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Rating
SECTION FOUR: Qualifications & Requirements
Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22 000 guestrooms across 37 states and 106 cities.
MCR has more than 7 000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
What we offer/What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full‑time team members
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Hospitality
Referrals increase your chances of interviewing at MCR Hotels by 2x
Sign in to set job alerts for “Steward” roles. Miami‑Fort Lauderdale Area $65,000.00‑$80,000.00 1 day ago
Miami, FL $51,000.00‑$56,000.00 5 days ago
Automobile Call Center/Receptionist Coordinator Doral, FL $75,000.00‑$80,000.00 1 week ago
Miami, FL $33,000.00‑$45,000.00 3 months ago
Assistant Executive Steward - The Diplomat Beach Resort, Curio Collection by Hilton Steward/Dishwasher | Benefits Include: Paid Vacation, Complimentary Nights Stay, and MANY MORE! Miami, FL $45,000.00‑$60,000.00 4 months ago
Miami, FL $45,000.00‑$60,000.00 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Steward/Dishwasher, Kitchen
role at
MCR Hotels
1 day ago Be among the first 25 applicants
Join to apply for the
Steward/Dishwasher, Kitchen
role at
MCR Hotels
Hilton Miami Blue Lagoon
SECTION ONE: MCR Universal Role Standards
Executive Summary
CLEANLINESS and FRIENDLINESS!
Hilton Miami Blue Lagoon
SECTION ONE: MCR Universal Role Standards
Executive Summary
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: all Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.
Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: Role Specific Duties and Expectations
The Steward/Dishwasher is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses.
Responsibilities
Prioritizing loads of different types of crockery and kitchenware.
Hand-washing dishes that may not fit in the dishwasher.
Loading & unloading the dishwasher.
Placing dishes to dry.
Sorting & putting away clean dishes and cutlery.
Prep work.
Taking garbage and trash to dumpster area.
Some bussing of tables may be required.
Washing work areas, refrigerators, cooking equipment, walls, and floors.
Assembling, maintaining, and breaking down the dish machine.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.) \ Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Rating
SECTION FOUR: Qualifications & Requirements
Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.
Our Company
MCR is the 3rd‑largest hotel owner‑operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22 000 guestrooms across 37 states and 106 cities.
MCR has more than 7 000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
What we offer/What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full‑time team members
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Hospitality
Referrals increase your chances of interviewing at MCR Hotels by 2x
Sign in to set job alerts for “Steward” roles. Miami‑Fort Lauderdale Area $65,000.00‑$80,000.00 1 day ago
Miami, FL $51,000.00‑$56,000.00 5 days ago
Automobile Call Center/Receptionist Coordinator Doral, FL $75,000.00‑$80,000.00 1 week ago
Miami, FL $33,000.00‑$45,000.00 3 months ago
Assistant Executive Steward - The Diplomat Beach Resort, Curio Collection by Hilton Steward/Dishwasher | Benefits Include: Paid Vacation, Complimentary Nights Stay, and MANY MORE! Miami, FL $45,000.00‑$60,000.00 4 months ago
Miami, FL $45,000.00‑$60,000.00 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr