Ultimate Staffing
Customer Service Specialist / Order Processing
Ultimate Staffing, Florida, New York, United States
Customer Service Specialist / Order Processing
2 days ago Be among the first 25 applicants
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This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $25.00/hr
Direct message the job poster from Ultimate Staffing
Schedule:
Monday to Friday, 9:00 AM - 5:00 PM
Pay:
$21-$25/hr
Location Jupiter, FL
Position Summary Customer Service Specialist / Admin & Order Processing is responsible for receiving, responding to, and processing sales orders via email and telephone while ensuring accuracy. This role includes administrative tasks such as data entry, compiling monthly sales reports, and maintaining sales records. The position requires strong communication skills and a commitment to providing exceptional customer service that promotes our brand and products.
Essential Responsibilities
Accurately process customer sales orders and transfer orders for spinal implants and instruments daily.
Coordinate inventory requests with Operations staff for timely delivery.
Communicate customer preferences and resolve shipment issues, including expedited/same-day shipments.
Perform administrative tasks: create shipping labels, update spreadsheets, enter data into ERP and CRM systems.
Provide reports and maintain sales records.
Support onboarding of new distributors and assist with RMA requests.
Coordinate demo inventory shipments and returns.
Assist with marketing, training, tradeshows, and product development activities.
Respond promptly to inquiries via phone and email.
Secondary Responsibilities
Cross-trained for office administration tasks: managing calendars, office supplies, mail distribution, visitor reception, and facility inspections.
Assist with accounts payable, bank deposits, and vendor credentialing.
Qualifications
Education: Bachelor's degree or equivalent experience.
Experience: Minimum 3 years in customer service, preferably in medical device or healthcare-related fields.
Familiarity with customer service concepts, practices, and procedures.
Proficiency in MS Office (Excel, Word, Outlook), Adobe Acrobat; experience with Salesforce and ERP systems preferred.
Skills & Abilities
Strong communication and active listening skills.
Excellent problem-solving, organizational, and multitasking abilities.
Professional demeanor and interpersonal skills.
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
Industries Administrative and Support Services
All qualified applicants will receive consideration for employment without regard to race, color, origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and reputation unless a review of criminal history is conducted for those specific job positions.
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Get AI-powered advice on this job and more exclusive features.
This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $25.00/hr
Direct message the job poster from Ultimate Staffing
Schedule:
Monday to Friday, 9:00 AM - 5:00 PM
Pay:
$21-$25/hr
Location Jupiter, FL
Position Summary Customer Service Specialist / Admin & Order Processing is responsible for receiving, responding to, and processing sales orders via email and telephone while ensuring accuracy. This role includes administrative tasks such as data entry, compiling monthly sales reports, and maintaining sales records. The position requires strong communication skills and a commitment to providing exceptional customer service that promotes our brand and products.
Essential Responsibilities
Accurately process customer sales orders and transfer orders for spinal implants and instruments daily.
Coordinate inventory requests with Operations staff for timely delivery.
Communicate customer preferences and resolve shipment issues, including expedited/same-day shipments.
Perform administrative tasks: create shipping labels, update spreadsheets, enter data into ERP and CRM systems.
Provide reports and maintain sales records.
Support onboarding of new distributors and assist with RMA requests.
Coordinate demo inventory shipments and returns.
Assist with marketing, training, tradeshows, and product development activities.
Respond promptly to inquiries via phone and email.
Secondary Responsibilities
Cross-trained for office administration tasks: managing calendars, office supplies, mail distribution, visitor reception, and facility inspections.
Assist with accounts payable, bank deposits, and vendor credentialing.
Qualifications
Education: Bachelor's degree or equivalent experience.
Experience: Minimum 3 years in customer service, preferably in medical device or healthcare-related fields.
Familiarity with customer service concepts, practices, and procedures.
Proficiency in MS Office (Excel, Word, Outlook), Adobe Acrobat; experience with Salesforce and ERP systems preferred.
Skills & Abilities
Strong communication and active listening skills.
Excellent problem-solving, organizational, and multitasking abilities.
Professional demeanor and interpersonal skills.
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
Industries Administrative and Support Services
All qualified applicants will receive consideration for employment without regard to race, color, origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and reputation unless a review of criminal history is conducted for those specific job positions.
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