CCS
Overview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at‑home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient‑centric dynamic environment. If you are an attentive listener, fast‑thinker, and problem‑solver with the ability to relate to different people, you are a match for CCS.
Patient Engagement Specialist The Patient Engagement Specialist serves as the primary point of contact between CCS and our patients, guiding them through onboarding for medical devices and supplies while identifying opportunities to enroll in the LivingConnected® program. This role ensures a seamless start to the patient’s therapy journey through empathetic, high‑quality interactions designed to build confidence, improve adherence, and encourage participation in CCS support programs. The position reports to the Manager, Clinical Services. Work location is flexible.
Responsibilities
Conduct inbound and outbound calls to engage patients following initial delivery of medical equipment and supplies.
Provide support with the proper use of medical devices and supplies offered by CCS Medical.
Troubleshoot devices or supply issues via telephone and support patients through setup, data transmission, and early‑use challenges.
Onboard new patients, answer device‑related questions, and identify barriers to product use or adherence.
Schedule patients for ongoing diabetes coaching and education.
Assist pharmacists and CDCES clinicians with patient surveys related to diabetes management.
Educate patients on the reorder process and ensure proper setup for ongoing supply fulfillment.
Screen for and route appropriate cases to Certified Diabetes Care and Education Specialists for advanced clinical support.
Provide support on device functionality, CCS digital tools, mobile app usage, and program benefits.
Accurately document all patient interactions and outcomes in CCS systems in a timely manner.
Coordinate with Clinical Services, Pharmacy, and Operations teams to ensure resolution of patient needs and communication closure.
Maintain strict confidentiality and comply with HIPAA, Medicare, Medicaid, and private insurance regulations.
Maintain predictable and reliable attendance and flexibility to meet departmental needs, including evenings and weekends.
Follow all CCS policies, procedures, and compliance standards.
Desired Outcomes
Consistently meets or exceeds targets for patient engagement and LivingConnected® program enrollment.
Demonstrates strong first‑call resolution rates and maintains high patient satisfaction scores.
Adheres to established follow‑up timelines for patient onboarding and resupply processes, ensuring all interactions are documented accurately, completely, and in compliance with regulatory requirements.
Builds and maintains positive customer service relationships both internally and externally.
Maintains clear, proactive, and professional communication with all stakeholders.
Effectively plans, prioritizes, and completes assigned work within required timeframes.
Meets or surpasses all productivity and performance standards.
Promotes a collaborative team environment through positive engagement and teamwork.
Actively contributes to Continuous Quality Improvement initiatives.
Consistently represents the organization with professionalism and integrity.
Qualifications
High school diploma or equivalent required.
1–3 years of customer service experience in a healthcare setting preferred.
Familiarity with diabetes management, CGMs, or remote monitoring technologies preferred but not mandatory.
Excellent verbal communication, organizational, and follow‑through skills.
Demonstrated compassion and a genuine desire to support and assist patients.
Exceptional organizational skills and strong attention to detail.
Ability to interpret and follow written, verbal, and diagram‑based instructions.
Capable of resolving problems involving multiple variables within standardized procedures.
Flexibility to accommodate varying work schedules, including evening and weekend shifts.
Strong multitasking capabilities and the ability to manage competing priorities.
Values
Certainty – The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Compassion – We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. We ensure the patient is the driving force behind business decisions.
Advancement – We are endlessly looking for ways to progress and become more innovative in all things we do. We encourage innovative approaches for addressing opportunities and facilitating change, driving cross‑functional alignment to accomplish goals.
CCS is an EEO/AA Employer. M/F/D/V
Company Overview CCS is a strategic partner addressing America’s most pressing healthcare challenges through intelligent chronic care management. Our LivingConnected® platform delivers individualized care for millions of patients nationwide, leveraging data‑driven insights and innovative technology to improve adherence, clinical outcomes, and reduce costs.
What We Offer
Competitive Salary
Bonus/Incentive Opportunities/commission (if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options (if applicable)
Wellness programs and mental health support
#J-18808-Ljbffr
Patient Engagement Specialist The Patient Engagement Specialist serves as the primary point of contact between CCS and our patients, guiding them through onboarding for medical devices and supplies while identifying opportunities to enroll in the LivingConnected® program. This role ensures a seamless start to the patient’s therapy journey through empathetic, high‑quality interactions designed to build confidence, improve adherence, and encourage participation in CCS support programs. The position reports to the Manager, Clinical Services. Work location is flexible.
Responsibilities
Conduct inbound and outbound calls to engage patients following initial delivery of medical equipment and supplies.
Provide support with the proper use of medical devices and supplies offered by CCS Medical.
Troubleshoot devices or supply issues via telephone and support patients through setup, data transmission, and early‑use challenges.
Onboard new patients, answer device‑related questions, and identify barriers to product use or adherence.
Schedule patients for ongoing diabetes coaching and education.
Assist pharmacists and CDCES clinicians with patient surveys related to diabetes management.
Educate patients on the reorder process and ensure proper setup for ongoing supply fulfillment.
Screen for and route appropriate cases to Certified Diabetes Care and Education Specialists for advanced clinical support.
Provide support on device functionality, CCS digital tools, mobile app usage, and program benefits.
Accurately document all patient interactions and outcomes in CCS systems in a timely manner.
Coordinate with Clinical Services, Pharmacy, and Operations teams to ensure resolution of patient needs and communication closure.
Maintain strict confidentiality and comply with HIPAA, Medicare, Medicaid, and private insurance regulations.
Maintain predictable and reliable attendance and flexibility to meet departmental needs, including evenings and weekends.
Follow all CCS policies, procedures, and compliance standards.
Desired Outcomes
Consistently meets or exceeds targets for patient engagement and LivingConnected® program enrollment.
Demonstrates strong first‑call resolution rates and maintains high patient satisfaction scores.
Adheres to established follow‑up timelines for patient onboarding and resupply processes, ensuring all interactions are documented accurately, completely, and in compliance with regulatory requirements.
Builds and maintains positive customer service relationships both internally and externally.
Maintains clear, proactive, and professional communication with all stakeholders.
Effectively plans, prioritizes, and completes assigned work within required timeframes.
Meets or surpasses all productivity and performance standards.
Promotes a collaborative team environment through positive engagement and teamwork.
Actively contributes to Continuous Quality Improvement initiatives.
Consistently represents the organization with professionalism and integrity.
Qualifications
High school diploma or equivalent required.
1–3 years of customer service experience in a healthcare setting preferred.
Familiarity with diabetes management, CGMs, or remote monitoring technologies preferred but not mandatory.
Excellent verbal communication, organizational, and follow‑through skills.
Demonstrated compassion and a genuine desire to support and assist patients.
Exceptional organizational skills and strong attention to detail.
Ability to interpret and follow written, verbal, and diagram‑based instructions.
Capable of resolving problems involving multiple variables within standardized procedures.
Flexibility to accommodate varying work schedules, including evening and weekend shifts.
Strong multitasking capabilities and the ability to manage competing priorities.
Values
Certainty – The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Compassion – We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. We ensure the patient is the driving force behind business decisions.
Advancement – We are endlessly looking for ways to progress and become more innovative in all things we do. We encourage innovative approaches for addressing opportunities and facilitating change, driving cross‑functional alignment to accomplish goals.
CCS is an EEO/AA Employer. M/F/D/V
Company Overview CCS is a strategic partner addressing America’s most pressing healthcare challenges through intelligent chronic care management. Our LivingConnected® platform delivers individualized care for millions of patients nationwide, leveraging data‑driven insights and innovative technology to improve adherence, clinical outcomes, and reduce costs.
What We Offer
Competitive Salary
Bonus/Incentive Opportunities/commission (if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options (if applicable)
Wellness programs and mental health support
#J-18808-Ljbffr