DoorDash
Senior Manager, Merchant Strategy & Operations, Merchant Apps
DoorDash, Los Angeles, California, United States, 90079
Senior Manager, Merchant Strategy & Operations, Merchant Apps
Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.
About the Role We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Apps to shape the vision and execution of DoorDash’s core merchant tools, including the Merchant Portal and Business Manager App. In this role, you’ll help merchants operate seamlessly on our platform by ensuring our products are easily accessible, discoverable, and useful to their DoorDash experience. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies that make our apps and surfaces intuitive and essential. Success in this role requires strong cross‑functional leadership and the ability to drive impact across product, engineering, sales, and operations.
What You’ll Do
Develop and build the critical tools that our merchants need to run their businesses.
Have game‑changing impact on our merchants’ operations and experience with DoorDash.
Strategize – From first principles, develop the optimal strategy for best serving our customers.
Experiment – Transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap.
Analyze – Assess the operational and financial impacts of your decisions, and iterate based on data.
Lead and collaborate – Work with a cross‑functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.
Qualifications
8+ years of experience in consulting, strategy, product management, product operations or related fields.
Direct people‑management experience.
Bias to action and agility – you move quickly and thrive in a fast‑paced environment.
Proven ability to create clarity and focus in complex and ambiguous problem spaces, and to articulate that vision to cross‑functional partners.
Strong analytical skills with experience in SQL and/or Excel.
Owner mindset – you take responsibility for outcomes and are comfortable shaping vision and direction.
Exceptional communication skills, able to translate complex ideas into clear, compelling narratives—written, verbal, and visual.
Strong business acumen – assessing risks, opportunities, and trade‑offs to support short‑term needs and long‑term goals.
Bachelor’s degree.
Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors. Base salary is localized according to the employee’s work location. Ranges are market‑dependent and may be modified in the future.
Salary: $170,000—$250,000 USD
Opportunities for equity grants.
Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce and encourage people from all backgrounds, experiences, and perspectives to apply.
#J-18808-Ljbffr
About the Role We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Apps to shape the vision and execution of DoorDash’s core merchant tools, including the Merchant Portal and Business Manager App. In this role, you’ll help merchants operate seamlessly on our platform by ensuring our products are easily accessible, discoverable, and useful to their DoorDash experience. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies that make our apps and surfaces intuitive and essential. Success in this role requires strong cross‑functional leadership and the ability to drive impact across product, engineering, sales, and operations.
What You’ll Do
Develop and build the critical tools that our merchants need to run their businesses.
Have game‑changing impact on our merchants’ operations and experience with DoorDash.
Strategize – From first principles, develop the optimal strategy for best serving our customers.
Experiment – Transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap.
Analyze – Assess the operational and financial impacts of your decisions, and iterate based on data.
Lead and collaborate – Work with a cross‑functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.
Qualifications
8+ years of experience in consulting, strategy, product management, product operations or related fields.
Direct people‑management experience.
Bias to action and agility – you move quickly and thrive in a fast‑paced environment.
Proven ability to create clarity and focus in complex and ambiguous problem spaces, and to articulate that vision to cross‑functional partners.
Strong analytical skills with experience in SQL and/or Excel.
Owner mindset – you take responsibility for outcomes and are comfortable shaping vision and direction.
Exceptional communication skills, able to translate complex ideas into clear, compelling narratives—written, verbal, and visual.
Strong business acumen – assessing risks, opportunities, and trade‑offs to support short‑term needs and long‑term goals.
Bachelor’s degree.
Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors. Base salary is localized according to the employee’s work location. Ranges are market‑dependent and may be modified in the future.
Salary: $170,000—$250,000 USD
Opportunities for equity grants.
Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce and encourage people from all backgrounds, experiences, and perspectives to apply.
#J-18808-Ljbffr