Assistant Mortgage Loan Consultant
Community Financial System, Inc., Plattsburgh, New York, United States
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Assistant Mortgage Loan Consultant
role at
Community Financial System, Inc.
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace.
Responsibilities
Supports the Mortgage Loan Consultant in soliciting quality loan applicants through various methods and media.
Assists MLCs to gather information related to residential real estate applications through interaction with parties involved in the transaction, while adhering to customer privacy guidelines.
Schedules appointments on behalf of the MLC, or with the AMLC which fit the needs of the bank and customer, whether on company premises or at a mutually convenient location.
In support of the originating MLC, may inform customers of the institution's loan programs, underwriting guidelines and applicable government regulations.
Prepares and maintains applications and manages application documents.
Prepares Loan Estimates in compliance with regulatory guidelines and bank policy.
Answers incoming inquiries, written or otherwise, and satisfies those inquiries, or consults with the Mortgage Loan Consultant to satisfy the inquiry if applicable.
Maintains and fosters relationships with realtors, attorneys, appraisers, applicants, and Mortgage Processing personnel.
May attend loan closings on behalf of the MLC.
Processes final documentation and loan tickets to initiate the booking process.
Stays abreast of, and participates in, community outreach programs within the MLC's designated territory to ensure the bank remains a partner to groups of low to moderate income (LMI) and those in a protected class.
Ensures exceptional customer service, both internal and external, by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.
Performs other related duties as assigned or directed.
Maintains proficiency in applicable laws and regulations, and meets all training requirements in a timely manner.
Qualifications
Education/Training: An Associates degree or equivalent preferred. This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). All applicants must be 18 years of age or older.
Skills: Proficient reading, writing, grammar, and mathematics skills; comfortability with various software programs and overall PC functions; proficient interpersonal relations and communication skills; ability to multitask and manage multiple duties effectively; ability to learn and maintain a working knowledge of Bank operating policies and products.
Experience: Experience in a high volume, multi‑tasked professional administrative, sales, or customer service position; experience in submitting loan file requests electronically (DU-Desktop Underwriter) and knowledge of FNMA guidelines is a plus.
Other Job Information
Hours: 40 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase.
Benefits include: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.
Physical Requirements: May be required to stand, walk or sit; use hands and fingers; occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision and ability to focus.
The Company is an affirmative action, equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum compensation: USD $22.60/Hr.
Maximum compensation: USD $33.93/Hr.
Referrals increase your chances of interviewing at Community Financial System, Inc. by 2x
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Assistant Mortgage Loan Consultant
role at
Community Financial System, Inc.
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace.
Responsibilities
Supports the Mortgage Loan Consultant in soliciting quality loan applicants through various methods and media.
Assists MLCs to gather information related to residential real estate applications through interaction with parties involved in the transaction, while adhering to customer privacy guidelines.
Schedules appointments on behalf of the MLC, or with the AMLC which fit the needs of the bank and customer, whether on company premises or at a mutually convenient location.
In support of the originating MLC, may inform customers of the institution's loan programs, underwriting guidelines and applicable government regulations.
Prepares and maintains applications and manages application documents.
Prepares Loan Estimates in compliance with regulatory guidelines and bank policy.
Answers incoming inquiries, written or otherwise, and satisfies those inquiries, or consults with the Mortgage Loan Consultant to satisfy the inquiry if applicable.
Maintains and fosters relationships with realtors, attorneys, appraisers, applicants, and Mortgage Processing personnel.
May attend loan closings on behalf of the MLC.
Processes final documentation and loan tickets to initiate the booking process.
Stays abreast of, and participates in, community outreach programs within the MLC's designated territory to ensure the bank remains a partner to groups of low to moderate income (LMI) and those in a protected class.
Ensures exceptional customer service, both internal and external, by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.
Performs other related duties as assigned or directed.
Maintains proficiency in applicable laws and regulations, and meets all training requirements in a timely manner.
Qualifications
Education/Training: An Associates degree or equivalent preferred. This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). All applicants must be 18 years of age or older.
Skills: Proficient reading, writing, grammar, and mathematics skills; comfortability with various software programs and overall PC functions; proficient interpersonal relations and communication skills; ability to multitask and manage multiple duties effectively; ability to learn and maintain a working knowledge of Bank operating policies and products.
Experience: Experience in a high volume, multi‑tasked professional administrative, sales, or customer service position; experience in submitting loan file requests electronically (DU-Desktop Underwriter) and knowledge of FNMA guidelines is a plus.
Other Job Information
Hours: 40 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase.
Benefits include: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.
Physical Requirements: May be required to stand, walk or sit; use hands and fingers; occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision and ability to focus.
The Company is an affirmative action, equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum compensation: USD $22.60/Hr.
Maximum compensation: USD $33.93/Hr.
Referrals increase your chances of interviewing at Community Financial System, Inc. by 2x
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