Wizehire
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Client Care Intake Coordinator
role at
Wizehire
This is not so much a “Job Ad” as it is an “Invitation for a Career Challenge.” Are you up for a challenge? If not, there is no need to read further; this job is not for you. Still reading? Great. The next level of your career awaits you.
Are you passionate about helping people? Are you a top-level performer who wants to work with other high achievers? If you’re not afraid of working hard and being recognized for your achievements, Rossen Law Firm is the place for you.
We are a Criminal Defense Law Firm located in Fort Lauderdale, Florida. We help good people when bad things happen so they can achieve their best future.
We're looking for someone who is enthusiastic and detail-oriented, with a passion for streamlining the client intake process, conducting initial case qualification, and ensuring a smooth and hassle-free experience for every client. We're a supportive and high-achieving team, and we're excited to offer a unique opportunity for growth within our organization. We can't wait to hear from you!
You will be part of a thriving dream team of dedicated, sharp, funny, and talented individuals. You will be deeply involved in our commitment to giving clients the respect, understanding, and compassion they deserve.
Compensation $18,000 - $22,000 yearly
Responsibilities
Client Interaction – Serve as potential clients' primary point of contact, offering a welcoming and professional introduction to our firm.
Inquiry Assessment – Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses.
Lead Fielding – Efficiently manage initial leads through various channels, including phone, email, social media, chat, and calls, ensuring prompt and courteous responses.
Initial Case Qualification – Conduct preliminary evaluations of potential cases, guiding decision-making processes.
Enhancing Client Experience – Contribute to a positive client experience from the first point of contact, embodying the firm's commitment to service and excellence.
Information Gathering and Documentation – Collect comprehensive case details from potential clients, meticulously documenting all relevant information for legal strategy planning.
Scheduling Case Evaluations – Coordinate case evaluations between potential clients and Client Care Specialists, ensuring a seamless transition.
Database Maintenance – Oversee and update the CRM database, ensuring accurate and organized records of all interactions and consultations.
Attorney Referral Coordination – Assist in managing the attorney referral process, ensuring a smooth and professional experience for both referring and receiving parties.
Marketing Collaboration – Work closely with the marketing team to track lead sources, contributing insights for marketing strategy adjustments.
Reporting – Regularly compile and present reports on intake metrics, trends, and outcomes, providing valuable insights for strategic planning and process improvements.
Legal Compliance – Ensure all intake activities comply with legal standards and the firm's ethical guidelines.
Qualifications
Proven experience in a customer service or intake role.
Bilingual proficiency in English (C1) and Spanish is highly desirable.
Exceptional communication and interpersonal skills, with a talent for building rapport and trust.
Demonstrated ability to handle sensitive information with integrity and confidentiality.
Excellent organizational skills, able to manage multiple tasks and prioritize effectively.
Adept at problem-solving and decision-making.
Enjoy working collaboratively in a team-oriented environment.
Readiness to provide immediate support and accessibility to clients facing urgent, catastrophic issues.
About Company With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, the Rossen Law Firm is a high-end criminal and DUI defense firm. With a team of litigating attorneys, Rossen’s 1,000+ 5-star reviews tell the stories of a criminal defense law firm that truly puts its clients first.
We’re not your typical law firm. We take pride in our fresh approach to criminal defense and client advocacy. Our team is fast-paced, collaborative, and unapologetically driven to make a difference. Here, your voice matters, your growth is supported, and your career will evolve in exciting and unexpected ways.
So, if you’re ready to close deals, connect with people, and redefine what success looks like, we want to hear from you. Join us in transforming lives, one strategy session at a time.
Visit our website https://www.rossenlawfirm.com/
Rossen Law Firm is an equal‑opportunity employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Technology, Information and Internet
#J-18808-Ljbffr
Client Care Intake Coordinator
role at
Wizehire
This is not so much a “Job Ad” as it is an “Invitation for a Career Challenge.” Are you up for a challenge? If not, there is no need to read further; this job is not for you. Still reading? Great. The next level of your career awaits you.
Are you passionate about helping people? Are you a top-level performer who wants to work with other high achievers? If you’re not afraid of working hard and being recognized for your achievements, Rossen Law Firm is the place for you.
We are a Criminal Defense Law Firm located in Fort Lauderdale, Florida. We help good people when bad things happen so they can achieve their best future.
We're looking for someone who is enthusiastic and detail-oriented, with a passion for streamlining the client intake process, conducting initial case qualification, and ensuring a smooth and hassle-free experience for every client. We're a supportive and high-achieving team, and we're excited to offer a unique opportunity for growth within our organization. We can't wait to hear from you!
You will be part of a thriving dream team of dedicated, sharp, funny, and talented individuals. You will be deeply involved in our commitment to giving clients the respect, understanding, and compassion they deserve.
Compensation $18,000 - $22,000 yearly
Responsibilities
Client Interaction – Serve as potential clients' primary point of contact, offering a welcoming and professional introduction to our firm.
Inquiry Assessment – Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses.
Lead Fielding – Efficiently manage initial leads through various channels, including phone, email, social media, chat, and calls, ensuring prompt and courteous responses.
Initial Case Qualification – Conduct preliminary evaluations of potential cases, guiding decision-making processes.
Enhancing Client Experience – Contribute to a positive client experience from the first point of contact, embodying the firm's commitment to service and excellence.
Information Gathering and Documentation – Collect comprehensive case details from potential clients, meticulously documenting all relevant information for legal strategy planning.
Scheduling Case Evaluations – Coordinate case evaluations between potential clients and Client Care Specialists, ensuring a seamless transition.
Database Maintenance – Oversee and update the CRM database, ensuring accurate and organized records of all interactions and consultations.
Attorney Referral Coordination – Assist in managing the attorney referral process, ensuring a smooth and professional experience for both referring and receiving parties.
Marketing Collaboration – Work closely with the marketing team to track lead sources, contributing insights for marketing strategy adjustments.
Reporting – Regularly compile and present reports on intake metrics, trends, and outcomes, providing valuable insights for strategic planning and process improvements.
Legal Compliance – Ensure all intake activities comply with legal standards and the firm's ethical guidelines.
Qualifications
Proven experience in a customer service or intake role.
Bilingual proficiency in English (C1) and Spanish is highly desirable.
Exceptional communication and interpersonal skills, with a talent for building rapport and trust.
Demonstrated ability to handle sensitive information with integrity and confidentiality.
Excellent organizational skills, able to manage multiple tasks and prioritize effectively.
Adept at problem-solving and decision-making.
Enjoy working collaboratively in a team-oriented environment.
Readiness to provide immediate support and accessibility to clients facing urgent, catastrophic issues.
About Company With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, the Rossen Law Firm is a high-end criminal and DUI defense firm. With a team of litigating attorneys, Rossen’s 1,000+ 5-star reviews tell the stories of a criminal defense law firm that truly puts its clients first.
We’re not your typical law firm. We take pride in our fresh approach to criminal defense and client advocacy. Our team is fast-paced, collaborative, and unapologetically driven to make a difference. Here, your voice matters, your growth is supported, and your career will evolve in exciting and unexpected ways.
So, if you’re ready to close deals, connect with people, and redefine what success looks like, we want to hear from you. Join us in transforming lives, one strategy session at a time.
Visit our website https://www.rossenlawfirm.com/
Rossen Law Firm is an equal‑opportunity employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Technology, Information and Internet
#J-18808-Ljbffr